Yash Rathi
Navi Mumbai
Summary
Detail-oriented professional with over 7 years of experience in logistics coordination, office administration, and client relationship management. Skilled in managing complex travel arrangements, event logistics, and operational planning. Proven ability to streamline administrative tasks, coordinate with multiple stakeholders, and ensure seamless execution of tasks. Adept at supporting senior executives with travel and logistic assistance, making me well-suited for managing office operations and travel logistics for corporate HNI and Clients.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Lalit Hotels
Mumbai
05.2024 - Current
- Managed corporate client relations for pan-India movements and events, ensuring seamless logistics and exceptional client satisfaction.
- Planned and executed high-profile corporate events, meetings, and conferences, maintaining superior service standards, and operational efficiency.
- Oversaw end-to-end hospitality services, including guest experience, accommodation arrangements, and compliance with brand standards.
- Coordinated with vendors for travel, accommodations, and event requirements, ensuring timely service delivery, and cost optimization.
- Streamlined processes for travel and hospitality services, ensuring adherence to corporate policies, and quality benchmarks.
- Managed budgets for corporate events and hospitality services, balancing cost-effectiveness with high-quality delivery.
- Resolved last-minute changes, challenges, and emergencies with agility, ensuring minimal disruption to client requirements.
- Maintained detailed client activity reports and feedback to analyze performance, and continuously improve service delivery.
Assistant Manager
Marriott Executive Apartment
Navi Mumbai
12.2023 - 05.2024
- Delivered end-to-end corporate accommodation solutions, ensuring seamless, high-quality, and hassle-free long-stay experiences for clients.
- Collaborated with housekeeping, front office, and maintenance teams to provide efficient, tailored services for long-stay guests.
- Oversaw facility and asset management, maintaining a safe, comfortable, and well-maintained environment for guests.
- Coordinated with external vendors (laundry, catering, repairs) to ensure smooth operations and high service standards.
- Acted as the primary client liaison, customizing services to meet corporate clients' administrative and hospitality needs.
- Resolved crises, including service disruptions, maintenance issues, and guest concerns, ensuring minimal downtime, and high satisfaction.
- Ensured compliance with corporate policies, safety guidelines, and service standards across all operations.
- Supported event coordination for internal meetings, training sessions, and small-scale events, ensuring flawless execution.
Manager
Pushpam Lords Resort
Karjat
09.2022 - 09.2023
- Managed a 28-bungalow property and 42 privately owned studio apartments operated as hotel units, maintaining high operational and hospitality standards.
- Directed housekeeping and maintenance teams to ensure cleanliness, functionality, and upkeep of all units, and common areas.
- Coordinated with vendors for landscaping, repairs, and facility management, ensuring timely service delivery, and cost-effective solutions.
- Delivered exceptional guest services, including check-ins, personalized experiences, and prompt resolution of concerns for both small and large groups.
- Handled logistics for large group events, including accommodation arrangements, event setups, and F&B coordination, ensuring seamless execution.
- Oversaw property landscaping and infrastructure maintenance, ensuring visual appeal, safety, and compliance with hospitality standards.
- Supervised cross-functional teams (front office, housekeeping, maintenance) to drive operational efficiency and deliver outstanding guest satisfaction.
Sales and Operations Manager
Deoda Farm House
Aurangabad
08.2020 - 08.2022
- Played a critical role in the pre-opening phase of the venue, overseeing strategic planning, resource allocation, and operational setup to establish a solid foundation for long-term success.
- Developed standard operating procedures (SOPs) for sales, operations, and event execution, ensuring consistency, efficiency, and scalability.
- Led cross-functional teams in sales and operations, fostering collaboration, and ensuring alignment between revenue goals and operational excellence.
- Designed and implemented strategies to drive bookings for weddings, events, and group stays, contributing significantly to revenue growth.
- Curated, bespoke destination weddings and events, managing end-to-end logistics, vendor coordination, and on-site operations.
- Ensured flawless execution of high-profile events by overseeing budgets, timelines, and client relationships, consistently exceeding client expectations.
- Built and maintained relationships with key vendors for catering, décor, transportation, and other event services, ensuring high-quality service delivery.
- Managed procurement and inventory for events, optimizing costs without compromising quality.
- Delivered exceptional guest experiences by providing personalized services, and addressing client needs with professionalism and attention to detail.
- Conducted post-event feedback sessions with clients to identify improvement areas, and implement enhancements for future events.
- Supervised property maintenance, landscaping, and housekeeping to maintain the venue’s visual appeal and operational readiness.
- Ensured compliance with safety and hospitality standards across all areas of the property.
F&B Associate
Vivanta by Taj
Aurangabad
01.2019 - 08.2020
- Managed daily operations of Latitude Restaurant and banquet services, ensuring seamless service delivery and exceptional guest experiences.
- Supervised dining setups, table arrangements, and service standards to maintain the brand’s premium hospitality standards.
- Coordinated with the kitchen and service teams to ensure timely and accurate order delivery, addressing guest preferences and special requests.
- Assisted in planning and executing banquet events, including weddings, corporate meetings, and social gatherings, ensuring flawless execution.
- Maintained inventory and stock levels for restaurant and banquet supplies, ensuring optimal availability and cost efficiency.
- Handled guest inquiries, feedback, and complaints professionally, resolving issues promptly to ensure high satisfaction levels.
- Trained and mentored junior staff on service protocols, hygiene standards, and customer engagement techniques.
- Ensured compliance with safety, hygiene, and sanitation standards across all F&B operations.
Management Trainee
Raddssion Blu
Pune Kharadi
06.2018 - 12.2018
- Rotated across departments (front office, F&B, housekeeping, events) to gain hands-on experience in hotel operations.
- Assisted in daily operations, ensuring adherence to brand standards and exceptional guest experiences.
- Supported event planning and execution, including conferences, weddings, and corporate meetings.
- Collaborated with teams to resolve operational challenges and improve service delivery.
- Conducted market research and analyzed guest feedback to recommend service improvements.
- Assisted in staff training, inventory management, and maintaining safety and hygiene standards.
F&B Supervisor
Spicy Affairs
Aurangabad
06.2017 - 05.2018
- Supervised restaurant operations, ensuring smooth service and customer satisfaction.
- Handled cashier duties, including billing, payments, and maintaining financial records.
- Trained staff on service standards, hygiene, and customer engagement.
- Managed inventory and ensured optimal stock levels.
- Resolved customer inquiries and complaints promptly.
- Ensured compliance with safety and hygiene standards.
- Coordinated with kitchen and service teams for timely order delivery.
Education
Bachelor of Science - B.Sc. in Hotel Management and Catering Technology
Mahatma Gandhi Mission (MGM)
Aurangabad04-2020
Associate of Arts -
Deogiri College
Aurangabad03-2017
Primary Education -
Late Rajiv Gandhi English School
Karanja Ghadge03-2015
Skills
- Office Administration
- Travel Coordination and Logistics
- Operational Planning
- Event Management
- Client Relationship Management
- Negotiation skills
- Team Collaboration
- Budget assistance
- Operations management
- Staff management
Accomplishments
- Completed Dreamport Certification for flight reservations.
- Knowledge of Amadeus and Sabre for flight ticket bookings.
- Proficient in MS Suite and Power BI for data analysis and reporting.
Languages
- Hindi
- English
- Marathi
- Marwadi
Personal Information
- Passport Number: U6064003
- Passport Expiry : 24-06-2030
- Date of Birth: 11/21/98
References
References available upon request.
Timeline
Assistant Manager
The Lalit Hotels
05.2024 - Current
Assistant Manager
Marriott Executive Apartment
12.2023 - 05.2024
Manager
Pushpam Lords Resort
09.2022 - 09.2023
Sales and Operations Manager
Deoda Farm House
08.2020 - 08.2022
F&B Associate
Vivanta by Taj
01.2019 - 08.2020
Management Trainee
Raddssion Blu
06.2018 - 12.2018
F&B Supervisor
Spicy Affairs
06.2017 - 05.2018
Bachelor of Science - B.Sc. in Hotel Management and Catering Technology
Mahatma Gandhi Mission (MGM)
Associate of Arts -
Deogiri College
Primary Education -
Late Rajiv Gandhi English School
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