Diksha Salunke

• Managing a set of DSA for my business sourcing.
• Providing timely feedback of cases to the channel partners.
• Tracking my logins, approvals, disbursements and Relook of the cases.
• Providing training to DSA and keep them updated about the changes.
• Promoting the product through various activities.
• Achieving Targets as per monthly Plan.
• Evaluating information & grievances of Customers and forwarding to the relevant department.
• Soft Skills training.
• System Training.
• Selling Cross Sell Insurance with Product.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

• Performs daily tracking and record keeping for Applications of Bank Loans held in organization.
• Handling a Team of 10-12 Sales Executives to achieve monthly target given by Bank.
• Communicating with ASM & SM for faster Process of Loan Files.
• Processing disbursements. Processing borrowings and callbacks.
• Responding to client queries on a daily basis. Escalate unresolved issues to management as required. Perform daily or weekly reporting functions for the team’s activities.
• Ensure adherence to Standard Operating Procedures. Keep up to date on broader internal/external business; applies knowledge across team.
• Assisting management in the implementation of new policies and procedures. Assisting with technology enhancements.
• Daily processing of bank loan notices as received from agent banks.

Research and resolve breaks, exceptions and issues. Resolve inquiries in a timely and accurate manner and communicates effectively with client when necessary.

• Maintain knowledge of current alternative procedures and processes.
• Training of new hires as necessary.
• Going on call with the with different businesses the team supported (Different product related teams) , In order to fill the knowledge gap related to process requirements and to educate them of any process changes.
• Verifying all aspects of client identification process and necessary documents are provided.Accessing of Internal LOS System. Handling LOS Imaging tools. Checking Dedupes
• Delivered clerical support by handling range of routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email, or in-person to provide information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Managed daily data entry and kept clerical information accurate and up-to-date.