Diksha Sharma
Manager, Customer Success
Bangalore
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Success Manager
Rain
Bangalore
12.2021 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members at client's office to promote product and commitment to friendly service.
- Work along with the growth & marketing team on new ideas to capture and retain customers.
Accounts Manager
MoneyTap
Bangalore
05.2019 - 08.2021
- Identified partnership opportunities and established favorable business connections.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Customer Success Manager
MoneyTap
Bangalore
04.2017 - 04.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Relationship Manager
DriveU
Bangalore
05.2015 - 04.2017
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained statistical database of customers using Freshdesk for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Created customer support strategies to increase customer retention.
Customer Service Associate
Freecharge
Bangalore
10.2014 - 04.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with program leadership to suggest actionable improvements and corrective action plans.
- Resolved concerns with products or services to help with retention and drive sales.
Education
B.com - Commerce
Monad University
06.2011 - 04.2014
Skills
Key accounts development
Month-end reporting
Cost reviewing
New account creation
Account management
Team Training
Relationship building and management
Timeline
Customer Success Manager
Rain
12.2021 - Current
Accounts Manager
MoneyTap
05.2019 - 08.2021
Customer Success Manager
MoneyTap
04.2017 - 04.2019
Customer Relationship Manager
DriveU
05.2015 - 04.2017
Customer Service Associate
Freecharge
10.2014 - 04.2015
B.com - Commerce
Monad University
06.2011 - 04.2014