Dancing
Diksha Sharma
Restaurant Manager
Jamshedpur
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven to provide high levels of service to customers and creating pleasant work environment for staff.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Restaurant Manager
Taj Wellington Mews
Chennai
11.2022 - 04.2024
- Managing and planning budgets/ menus/ food festivals.
- Making MIS reports for Restaurant, Bar and In room dining.
- Launched Qmin in the hotel, which was started in the company during pandemic.
- Handled the following audits for F&B- Brand standard qualification audit, 5 star classification audit, Diversey audit and Taj assurance positive module audit.
- Working on cost control and ED-40 methods.
- Certified Taj Departmental Trainer
- Numerous guest feedbacks leading to be one of the top scorers at Taj Wellington Mews, Chennai.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of guests.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Catering Assistant
Taj Wellington Mews
Chennai
10.2021 - 10.2022
- Part of pre-opening team of the hotel.
- Handling All day dining, Bar and In room dining.
- Handling staff grievances.
- Allocating duties, planning rosters
- Trainings taken to provide efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
Guest Service Associate
Taj Exotica Resort and Spa
Havelock
07.2018 - 09.2021
- Part of the pre-opening team.
- Handled all outlets- Restaurant, Bar and In room dining.
- Also worked in the fine dining 10 covers restaurant called ‘The Settlers’. Serving food with narrating stories about the Andamans
- Numerous guest feedbacks leading to be one of the top scorers at Taj Exotica Resort and Spa.
- Employee of the month (August, 2019) at Taj Exotica Resort and Spa, Andamans.
- Participated in the beach clean- up every month at Taj Exotica Resorts and Spa, Havelock.
Industrial Trainee
Taj Umaid Bhawan Palace
Jodhpur
11.2016 - 04.2017
- Got trained during industrial exposure training in all front of the house departments at Taj Umaid Bhawan Palace, Jodhpur.
- Trainee of the month at Taj Umaid Bhawan Palace, Jodhpur
On Job Trainee
Indismart Hotel
Kolkata
09.2015 - 10.2015
- Got exposure in all front of the house areas.
- Worked in the sales team for the Kiosks.
- Worked in the college events like Food Festivals and Foundation Day in the food & beverage.
Cafe Manager
Compass
Gurugram, Harayana
05.2024 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Kept cafe in full compliance with health code standards and achieved consistent scores above standard.
Education
B.Sc. - Catering Science and hotel management
Bhartiar University
Coimbatore 06.2015 - 06.2018
B.A - Hospitality Management
International Institute of Hotel
Management
Kolkata 06.2015 - 06.2018
Advance Diploma - International Hospitality Administration
Edinburgh Napier University
Edinburgh 06.2015 - 06.2018
12th ISC - Commerce
Little Flower School
Jamshedpur 03.2014 - 03.2015
10th ICSE -
Little Flower School
Jamshedpur 03.2012 - 03.2013
Skills
Guest and employee engagement
undefinedInterests
Painting
Stargazing
Timeline
Cafe Manager
Compass
05.2024 - Current
Restaurant Manager
Taj Wellington Mews
11.2022 - 04.2024
Catering Assistant
Taj Wellington Mews
10.2021 - 10.2022
Guest Service Associate
Taj Exotica Resort and Spa
07.2018 - 09.2021
Industrial Trainee
Taj Umaid Bhawan Palace
11.2016 - 04.2017
On Job Trainee
Indismart Hotel
09.2015 - 10.2015
B.Sc. - Catering Science and hotel management
Bhartiar University
06.2015 - 06.2018
B.A - Hospitality Management
International Institute of Hotel
Management
06.2015 - 06.2018
Advance Diploma - International Hospitality Administration
Edinburgh Napier University
06.2015 - 06.2018
12th ISC - Commerce
Little Flower School
03.2014 - 03.2015
10th ICSE -
Little Flower School
03.2012 - 03.2013
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