Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diksha Sharma

Chandigarh

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Department Manager

Decathlon Sports India
Chandigarh
04.2022 - Current
  • Led a team of professionals (6-8 teammates) to consistently achieve or exceed performance targets.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Responsibility of merchandising for the department and making continuous changes according to the requirement of customers.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Managing the sports events for the store with the motive of promoting Decathlon products and increasing walk-ins in store.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Contributed to the creation of long-term strategic plans that aligned with the company's overall vision and goals.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Handling Store Organization Project by validating roster for 80+ teammates, with the motto of good work-life balance.
  • Managing Sustainable Business Project for Zirakpur store to get the focus on promoting sustainable product and reduce wastage.
  • Managing SRFA (Sports Really For All) social project of Decathlon for Punjab - Introducing sports to less privileged kids by reaching NGOs (Collaborated with 2 NGOs and impacted 300+ kids).

Sales Analyst

Yakult Danone India
Chandigarh
03.2021 - 12.2021
  • Enhanced profitability with thorough sales trend evaluations and strategic recommendations.
  • Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
  • Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
  • Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
  • Handling the finances of B2B sales.

Education

M.COM -

Panjab University
05.2022

B.COM -

Panjab University
05.2020

Skills

    Project management

    Data analysis

    Communication

    Power BI

    MSSQL

    Excel

    Team Supervision

    Customer Service

    Employee Scheduling

    Work Planning and Organization

Accomplishments

    - NCC "C' Certificate holder with A grade.

    - Participated in 4 National Rugby Tournaments.

    - Attended ABVIM National Camp for learning basics of mountaineering.

    - Managed financial operations for Yakult Co., successfully closing the fiscal year with zero outstanding payments.

Timeline

Department Manager

Decathlon Sports India
04.2022 - Current

Sales Analyst

Yakult Danone India
03.2021 - 12.2021

M.COM -

Panjab University

B.COM -

Panjab University
Diksha Sharma