Hi, I’m
Diksha Singh
Virtual Assistant
New Delhi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Nat HabitGurgaon
Customer Experience Associate
05.2021 - 04.2022
Job overview
- Asked customers questions to determine, verify and solve common problems.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Monitored customer feedback to identify areas of improvement in customer experience.
Wing AssistantNew Delhi
Virtual Assistant (Team Lead)
05.2022 - Current
Job overview
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Developed complex reports in Excel for cost reporting.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for Client.
- Organised and managed team tasks using Trello.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Handled a mini team consisting of part time and full time Virtual Assistants
- Made sure that the work flow across my team is smooth and clients are happy.
TalentrackNoida
Sales Associate
11.2019 - 05.2021
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about Premium Membership benfits.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prioritised helping customers over completing other routine tasks.
Education
St. Xavier’s SchoolSultanpur
High School from High School
04.2013 - 03.2014
ATL SchoolPratapgarh
Intermediate from Physics, Chemistry, Biology
05.2014 - 03.2015
Babu Banarasi Das UniversityLucknow
Bachelor Of Arts from Journalism And Mass Communication
04.2015 - 05.2018
Skills
Spreadsheet management
undefinedTimeline
Virtual Assistant (Team Lead)
Wing Assistant
05.2022 - Current
Customer Experience Associate
Nat Habit
05.2021 - 04.2022
Sales Associate
Talentrack
11.2019 - 05.2021
Babu Banarasi Das University
Bachelor Of Arts from Journalism And Mass Communication
04.2015 - 05.2018
ATL School
Intermediate from Physics, Chemistry, Biology
05.2014 - 03.2015
St. Xavier’s School
High School from High School
04.2013 - 03.2014
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