Hi, I’m
Diksha Singh
Virtual Assistant
New Delhi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Nat HabitGurgaon
Customer Experience Associate
05.2021 - 04.2022
Job overview
- Asked customers questions to determine, verify and solve common problems.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Monitored customer feedback to identify areas of improvement in customer experience.
Wing AssistantNew Delhi
Virtual Assistant (Team Lead)
05.2022 - Current
Job overview
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Developed complex reports in Excel for cost reporting.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for Client.
- Organised and managed team tasks using Trello.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Handled a mini team consisting of part time and full time Virtual Assistants
- Made sure that the work flow across my team is smooth and clients are happy.
TalentrackNoida
Sales Associate
11.2019 - 05.2021
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about Premium Membership benfits.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prioritised helping customers over completing other routine tasks.
Education
St. Xavier’s SchoolSultanpur
High School from High School
04.2013 - 03.2014
ATL SchoolPratapgarh
Intermediate from Physics, Chemistry, Biology
05.2014 - 03.2015
Babu Banarasi Das UniversityLucknow
Bachelor Of Arts from Journalism And Mass Communication
04.2015 - 05.2018
Skills
Spreadsheet management
Office administration
Customer relations and communications
Customer and client relations
Scheduling
Travel planning
Social media knowledge
Scheduling and calendar management
Timeline
Virtual Assistant (Team Lead)
Wing Assistant
05.2022 - Current
Customer Experience Associate
Nat Habit
05.2021 - 04.2022
Sales Associate
Talentrack
11.2019 - 05.2021
Babu Banarasi Das University
Bachelor Of Arts from Journalism And Mass Communication
04.2015 - 05.2018
ATL School
Intermediate from Physics, Chemistry, Biology
05.2014 - 03.2015
St. Xavier’s School
High School from High School
04.2013 - 03.2014