Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diksha Singh

Bangalore

Summary

Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.

Overview

6
6
years of professional experience

Work History

Key Account Manager

Amazon.in
Bangalore
07.2021 - Current
  • Managed relationships with key service partners, driving 45% of overall volume through strategic communication and adherence to key performance metrics
  • Led Annual Service Partner Negotiation (ASPN), achieving cost reductions of 20-30% across all partnerships
  • Successfully planned and executed the expansion of 30+ paid categories in T60 cities, identifying hyperlocal supply networks to enhance operational efficiency
  • Oversaw vendor onboarding and negotiation processes, ensuring alignment with business goals and budget constraints
  • Maintained 95% supply availability during peak sales events, ensuring 99.2% demand coverage and contributing to significant sales growth
  • Implemented multiple programmatic interventions, improving BIC ratings to 4.32 stars in 2023-2024

Key Account Manager

Shiprocket
New Delhi
07.2020 - 07.2021
  • Served as a trusted advisor, leveraging data analysis to identify churn and growth opportunities, resulting in high renewal rates for inactive accounts
  • Analyzed performance metrics and developed personalized solutions to ensure clients met their business objectives
  • Managed the entire customer journey, providing continuous support from onboarding through implementation and renewal phases
  • Fostered partnerships with key client executives to drive customer success and satisfaction, facilitating a collaborative approach to achieving business goals

Customer Success Executive

Fitso
Gurugram
11.2019 - 07.2020
  • Acted as the primary point of contact for customer inquiries and escalations, ensuring timely resolutions and maintaining high satisfaction scores (CSAT, NPS)
  • Collaborated with cross-functional teams (Product, Sales, Marketing) to address customer issues, streamline processes, and enhance service delivery
  • Implemented training programs for new hires, focusing on service level adherence and effective customer interaction techniques

Associate

Zomato Pvt. Ltd
Gurugram
06.2018 - 09.2019
  • Led a team to achieve and exceed operational metrics, managing merchant sign-up processes and delivery partner retention initiatives
  • Addressed customer escalations and coordinated with city-level teams to resolve issues efficiently, enhancing the overall user experience
  • Participated in quality improvement initiatives, conducting audits and providing actionable feedback to management

Education

EPGDM -

Alliance University
Bangalore
01.2018

Bachelor's of Commerce -

Delhi University
Delhi
01.2014

Skills

  • Account performance analysis
  • Account Management
  • Sales Lifecycle Management
  • Business Development
  • Cross-Functional Collaboration
  • Data-driven decision-making

Timeline

Key Account Manager

Amazon.in
07.2021 - Current

Key Account Manager

Shiprocket
07.2020 - 07.2021

Customer Success Executive

Fitso
11.2019 - 07.2020

Associate

Zomato Pvt. Ltd
06.2018 - 09.2019

EPGDM -

Alliance University

Bachelor's of Commerce -

Delhi University

Similar Profiles

CREATE PROFILE
Diksha Singh