Diksha Singh

Software development and implementation for Manufacturing Client

• Worked as PMO, monitored project costs and resource utilization and created reports for the project sponsor. Tracked activity progress and dependencies for different deliverables using project tracking tools. Facilitated user acceptance test sessions with different stakeholder groups
• Set-up project health monitoring mechanism through an online knowledge management repository. Facilitated in onboarding & training resources and managed task allocation within teams to ensure efficient utilization
• Helped in developing project acceptance and close documents. Conducted project activity review and developed lessons learnt report for the close.

Setting-up of Portfolio Management Office (PMO) for a major pharmaceutical and consumer goods company

• Established project governance measures with the PM, established review and communication cadence. Conducted project status reporting meetings
• Presented project financial and delivery KPIs through interactive dashboards, enabling informed decision-making
• Developed and maintained strategic partnerships with technology vendors, negotiating contracts and managing relationships to optimize service delivery and cost efficiency
• Responsible for conducting risk assessments, identified project risk, and developed mitigation strategies

ITSM Tool Implementation for an IT Consultancy Company

• Budgeted costs, monitored/tracked project metrics, forecasted demand/time over-runs to ensure visibility of red flags and real-time overview of tasks critical to the execution of project
• Facilitated focus group discussions to gather requirements, collating data on market and competitor products. Supported the PM in qualitatively analyzing risks and finalizing the required features
• Maintained regular communication with vendors, tracked invoices, raised PO number request and facilitated the process of reducing vendor related risks