Diksha Singh

KEY CONTRIBUTIONS

• Led requirement gathering and translated client portfolio needs into strategic project plans, aligning deliverables with business and investment objectives.

• Managed 50+ client onboarding and implementation requests monthly, ensuring timely resolution, high service quality, and successful project delivery.

• Managed end-to-end project execution for middle-market banking clients, ensuring delivery within scope, timelines, and compliance requirements.

• Partnered with cross-functional teams across Deal, Documentation, and Operations to drive project execution, streamline workflows, and improve turnaround times.

• Drove continuous turnaround time (TAT) reduction initiatives, improving operational efficiency, productivity, and client delivery performance month over month.

• Defined project scope, timelines, deliverables, and priorities, ensuring alignment with business goals and stakeholder expectations.

• Monitored project progress, tracked milestones, and provided status reporting to stakeholders to ensure transparency and timely issue resolution.

• Identified and implemented process improvement initiatives that optimized onboarding workflows and enhanced client experience.

• Conducted risk assessments and managed due diligence requirements for high-risk clients/products, ensuring strong compliance and risk controls.

• Developed contingency and risk mitigation plans to minimize disruptions and support business continuity.

• Supported team capability building by training and onboarding new team members, improving knowledge transfer, productivity, and team readiness.

• Coordinated multiple concurrent client implementations while managing dependencies, escalations, and delivery deadlines in a fast-paced environment.

IMPACT

• Managed a portfolio of 50+ client requests per month while consistently meeting delivery deadlines.

• Contributed to reduced TAT and improved productivity through process optimization initiatives.

• Strengthened team performance by training new hires and supporting smoother project execution.

• Enhanced stakeholder engagement, contributing to seamless deal closures and improved client satisfaction.

• Identified new accounts and facilitated on-boarding process for clients.
• Explained product features, assisting clients with PhonePe installation.
• Liaised with clients to support transaction-related inquiries.
• Developed strong client relationships to foster long-term engagement.
• New Delhi