Diksha Sood
Edmonton
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
2
2
years of professional experience
Work History
Customer Sales Representative
Macy's
12.2024 - 06.2025
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted call-in customers with questions and orders.
- Greeted customers in a friendly and helpful manner.
- Provided high quality customer service to customers.
- Handled sales transactions and returns in a timely manner.
- Answered all questions regarding products and promotions.
Customer Service Representative
Walmart
08.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up to date knowledge of products and services.
- Accurately processed cash and credit transactions, balanced cash drawers daily, and resolved discrepancies.
- Developed successful tactics to sell products and services to customers.
Education
Bachelor of Science - Science
Chandigarh College of Girls
Chandigarh03-2020
Skills
- Communication skills
- Complaint resolution
- Customer account management
- Market awareness
- Ability to work in a team
- Leadership skills
- Cash handling
Timeline
Customer Sales Representative
Macy's
12.2024 - 06.2025
Customer Service Representative
Walmart
08.2023 - 08.2024
Bachelor of Science - Science
Chandigarh College of Girls
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