Diksha Thakur
Gurugram
Summary
To pursue a challenging career in financial sector with growth oriented organization that offers opportunity for personal growth and career development in a profession -working environment.
Strategic, highly analytical and performance-driven Banker with 5 years of experience aligning systems with business requirements ,policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage . Results - oriented individual well- versed in interfacing and consulting on business processes to drive result based on sound overall business judgement.
Overview
10
10
years of professional experience
Work History
PREMIA RELATIONSHIP MANAGER - Grade(Senior Manager
Yes bank
09.2024 - Current
- Client Relationship Management: Building and maintaining strong relationships with existing clients to ensure customer satisfaction and retention
- Sales and Business Development: Identifying and acquiring new clients, promoting bank products and services to meet the financial needs of customers, and achieving sales targets
- Financial Advisory: Providing advice on investment options, loans, mortgages, and other financial products to help clients manage their wealth and financial goals
- Portfolio Management: Overseeing clients' financial portfolios and ensuring they are aligned with their risk preferences and investment objectives
- Problem Resolution: Addressing and resolving client concerns or issues related to bank products or services in a timely and efficient manner
- Cross-selling Products: Promoting various banking products such as savings accounts, credit cards, insurance, and loans to clients based on their financial needs
- Risk Management: Ensuring that client transactions comply with the bank’s policies and regulatory requirements, and identifying potential risks related to lending or investments
- Market Research: Staying informed about market trends and competitive products to offer the most relevant solutions to clients
- Client Onboarding: Assisting in the onboarding process for new clients by gathering necessary documentation and ensuring smooth account setup
- Reporting and Documentation: Maintaining accurate records of client interactions, transactions, and progress toward goals
Senior Relationship Manager - Grade(Chief Manager)
IndusInd bank
12.2019 - 06.2024
- Maintain knowledge on banking products and distribution to provide optimal service support
- Coordinate and assist the clients in providing optimal financial advice on various banking products
- Monitor client requirements, identify prospective opportunities and assist in increasing revenue and achieve targets that includes- Accounts, CASA, FD, Mutual funds, Credit cards, Debit cards, Life Insurance and Assets
- Analyze financial products and recommend appropriate products to clients
- Developed and maintained bank revenue goals
- Handing and Managing the portfolio of Mapped customers
- Manage all product inquiries for clients and provide direct and indirect solutions
- Designed strategies to retain present businesses and for acquiring prospective clients
- Worked as OFFICIATING DBM BACKUP also for 3-4 months in the absence of DBM that includes-
- Manage the delivery of customer first service
- Conduct monthly audits and exposures monitoring cash and draw Limits and Security guidelines
- Process the verifications of Transactions (NEFT, RTGS, DD, CASH DEPOSITS, WITHDRAWALS)
- Issuance of Lockers
- Settlement of deceased claims
- Track the FTNR ratio of branch
ASSISTANT MANAGER
ICICI Bank Ltd.
12.2016 - 10.2019
- Responsible for Cash and Customer transactions at the Teller counters
- To take care of day to day operations and transactions at branch banking
- Providing solutions to customer queries and requests by coordinating with various departments
- Relationship management with HNI customers
- Achieve sales targets and providing Customer service
- Enhance the value of existing accounts of Current account & saving account customers
- Relationship Management for a Portfolio of customers
- Managing Operations like A/c opening, Fixed Deposit and Lockers etc
Sales Co-ordinator
TLC Relationship Pvt. Ltd
09.2014 - 03.2015
- New customer acquisition
- Servicing to On-boarding customers
- Maintaining service quality
- Up sale and Cross sale
Education
MBA -
Symbiosis distance Learning
01.2025
Post Graduation Diploma - Banking Operations
IFBI
12.2016
BA -
MAHARISHI DAY ANAND UNIVERSITY
12.2014
12th -
HARYANA BOARD BHIWANI
12.2011
10th -
HARYANA BOARD BHIWANI
12.2009
Skills
- Finacle
- FCRMChampion
- Windows
- XP
- Linux
- MS Office
- Internet
- Business Development Expertise
- Revenue Management
- Client Relationship Management
Languages
- Hindi
- English
Hobbies and Interests
- Dancing
- Listening Music
Disclaimer
All the information is correct according to my documents & certificate in best of my Knowledge.
Attitude
- Learning and positive attitude
- Eager to learn new things
- Patience
- Curious learner
Personal Information
- Father's Name: Jeet Singh
- Date of Birth: 09/09/93
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
PREMIA RELATIONSHIP MANAGER - Grade(Senior Manager
Yes bank
09.2024 - Current
Senior Relationship Manager - Grade(Chief Manager)
IndusInd bank
12.2019 - 06.2024
ASSISTANT MANAGER
ICICI Bank Ltd.
12.2016 - 10.2019
Sales Co-ordinator
TLC Relationship Pvt. Ltd
09.2014 - 03.2015
MBA -
Symbiosis distance Learning
Post Graduation Diploma - Banking Operations
IFBI
BA -
MAHARISHI DAY ANAND UNIVERSITY
12th -
HARYANA BOARD BHIWANI
10th -
HARYANA BOARD BHIWANI
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