DIKSHA VERMA
Sales And Operations Manager
Gurugram
Summary
Seasoned Operations and Sales Manager and talented leader with 5.4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Operations Manager
DIRECT CREATE PVT LTD
Gurgaon
2021.10 - Current
- Effortlessly operated B2B and B2C orders for the e-commerce platform
- Merchandised the operations through strategic customer acquisition, and pre and post-sales execution
- Handled national and international logistics of single and bulk products and endured smooth shipment of 7-10 orders per month
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Sales Manager
CHESTNUT HEIGHTS RESORTS PVT LTD
Gurgaon
2021.08 - Current
- Initiated Product maximization by 20% through cross-selling and cross-branding
- Arranged 10 corporate offsites and workshops events on the property right from selling to wrapping
- Organized the entire revenue and operations management system through efficient technology
- Engineered the room rates for the entire property for 2 seasons, after analyzing the market demand and supply which resulted in a 30% profit increment and a 20% cost reduction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Head of Sales
LUGN DESTINATIONS PVT LTD
Kolkata
2019.10 - 2021.07
- Collaborated with 70+ vendors of the Hotel and Transport Industry of Northeast India to support the Idea of Peace Tourism based on Sustainable Development in North East India
- Streamlined the sales strategy for the feasible client segment as per the products of the company and successfully organized trips such as 2 State and National Universities students’ groups to North East, a Customized 20-day trip for 03 French Delegates and many other such trips
- Maximized wealth by 90% and generated cash flow for the startup company through efficient lead generation and conversion.
- Supervised geographically strategic sales and marketing teams to leverage resources for optimized productivity.
Assistant Sales Manager
AYAAN JOURNEYS, A UNIT OF CAPER TRAVELS
New Delhi
2019.06 - 2019.09
- Assisted in selling Indian Inbound tour programs to 30+ B2B Far East market travel agents
- Operated Buddha Circuit tour programs of 1 week to 10 days for groups coming from the Far East, consisting of 50+ travelers in each group
- Demonstrated exemplary customer service by engaging clients on the sales floor.
- Trained new associates in successful sales and performance strategies.
Operations Executive
INDEBO TRAVELS PVT LTD
New Delhi
2018.02 - 2019.05
- Curated and operated travel Itineraries of India, for USA and Europe-based high-profile travellers, each tour project ranging from 25 lacs to 1 crore
- Liasoned and negotiated with travel vendors such as Airlines, Hotels, Car Rental Companies and Tour Operators and contributed up to 25% to the net profit
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Education
MBA - TOURISM & TRAVEL MANAGEMENT
Indian Institute of Tourism And Travel Management
Gwalior 2016.07 - 2018.07
Bachelor of Commerce -
KAMLA RAJA GIRLS COLLEGE (JIWAJI UNIVERSITY)
Gwalior 2013.07 - 2016.07
Skills
Supply Chain Management
Business administration
Strategic planning
Operations management
Customer relations specialist
Sales operation
Direct sales
Vendor management
Brand-building strategies
Accomplishments
- Pitched parents about the curriculum and closed sales calls for the same.
- Trained kids aged 6 to 10 years about block-based coding
- Completed 15 days Adventure training program from Atal Bihari Vajpayee Institute of Mountaineering & Allied Sports
- Listed 20+ singing videos and touched almost 1000 subscriber base and collected 47000+ Views altogether.
TRAINED KIDS IN CODING IN WHITE HAT JUNIOR DURING COVID
COMPLETED ADVENTURE TRAINING PROGRAM FROM ABHIMAAS
CREATED MY OWN YOUTUBE CHANNEL
Timeline
Operations Manager
DIRECT CREATE PVT LTD
2021.10 - Current
Sales Manager
CHESTNUT HEIGHTS RESORTS PVT LTD
2021.08 - Current
Head of Sales
LUGN DESTINATIONS PVT LTD
2019.10 - 2021.07
Assistant Sales Manager
AYAAN JOURNEYS, A UNIT OF CAPER TRAVELS
2019.06 - 2019.09
Operations Executive
INDEBO TRAVELS PVT LTD
2018.02 - 2019.05
MBA - TOURISM & TRAVEL MANAGEMENT
Indian Institute of Tourism And Travel Management
2016.07 - 2018.07
Bachelor of Commerce -
KAMLA RAJA GIRLS COLLEGE (JIWAJI UNIVERSITY)
2013.07 - 2016.07