Dikshaa Singh
Bengaluru
Summary
Skilled in content moderation and policy enforcement, I excelled at Accenture by enhancing online safety and compliance on LinkedIn, leveraging tools like Cornerstone and Canvas. Demonstrating strong communication and data analysis skills, I significantly contributed to refining community guidelines and improving user experience. My proactive approach in identifying content trends set new standards in community management.
Overview
4
4
years of professional experience
Work History
Content Moderator
Accenture
01.2023 - Current
- Company Overview: Client – LINKEDIN
- Monitor and review user-generated content on LinkedIn to ensure compliance with community guidelines and legal standards
- Detect and remove harmful, offensive, or inappropriate content related to hate speech, violence, graphic material, and other violations
- Collaborate with cross-functional teams (customer support, product) to handle complex issues and provide timely resolutions
- Identify emerging trends in content violations and proactively recommend updates to moderation guidelines (IRC, Hate Speech, Virtual Currency, etc.)
- Maintain a high level of accuracy and consistency in decision-making processes, handling large volumes of content under tight deadlines
- Provide reports and insights to senior management on content trends, user behavior, and areas for improvement
- Resolved user reports, handled escalations, and communicated with users to explain moderation decisions
- Assisted in the creation and refinement of community guidelines to address emerging challenges
- Coordinated with teams to implement changes based on user feedback and incident analysis
- Conducted manual and automated moderation using specialized tools (Cornerstone, Canvas, Confluence, Guru)
- Client – LINKEDIN
Intern
MyTN Manpower Services Pvt. Ltd.
12.2020 - 01.2021
- Department: Human Resource(HR)
Education
BBA -
S.S. Polytechnic College
Patna, Bihar01.2021
Intermediate of Science -
J.D. Women’s College
Patna, Bihar01.2017
Secondary School Certificate Examination -
M.S. Memorial Academy
Patna, Bihar01.2015
Skills
- Content Moderation
- Policy Enforcement & Compliance
- Community Management
- Social Media & Forum Monitoring
- Proficiency with Moderation Tools (Cornerstone, Canvas, Confluence, Guru)
- Online Safety Protocols
- Strong Communication & Conflict Resolution
- Data Analysis & Trend Monitoring
Accomplishments
- Star of Business Award (2023)
- Core Value Champion Award
- Recognition in Q3
- Star of Business Award (2024)
Disclaimer
I, Dikshaa Singh, do hereby declare that the above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
Internship
12/01/20 - 01/31/21, MyTN Manpower Services Pvt. Ltd., Uttarakhand, Human Resource(HR), Content Moderation, Associate, 01/18/23
Timeline
Content Moderator
Accenture
01.2023 - Current
Intern
MyTN Manpower Services Pvt. Ltd.
12.2020 - 01.2021
BBA -
S.S. Polytechnic College
Intermediate of Science -
J.D. Women’s College
Secondary School Certificate Examination -
M.S. Memorial Academy
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