Dikshant Mundra
Gurgaon
Summary
Driven IT professional demonstrating keen problem-solving and analytical approach to IT consultancy. Uses exceptional time management skills and methodical approach to projects with keen attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Implementation Consultant
Sprinklr
Gurgaon
10.2023 - Current
- Currently leading the development of intent-based conversational bots for two client projects.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout for omnichannel interaction.
- Integrated third-party APIs to enhance chatbot functionality, ensuring seamless connectivity with CRM, analytics, and payment systems.
- Developed and tested RESTful APIs to enable smooth communication between bots and backend systems.
- Documented specialized data and requirements to address business demands.
- Customized, developed, and managed individualized deployments to assist utilization. Assisted clients in reducing churn by 30% and increasing their revenue by 15-20%.
- Supported new Implementation Consultants in executing their active projects.
- Designed and implemented training content, utilizing diverse channels to support personnel in utilizing technological resources.
- Worked with cross-functional teams to integrate and deploy cutting-edge technology solutions across various omnichannel communication platforms.
- Customized customer experiences to build brand loyalty.
Implementation Consultant
Sprinklr
Gurgaon
04.2022 - 10.2023
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Served as project driver and authoritative source for customers implementing "Sprinklr Service" . Offered client training services via online interaction to streamline onboarding process for newly implemented systems.
- Configured implementation parameters based on customer requests and personal inspection of clients' current customer experience software's limitations.
- Processed client satisfaction reports for completed implementation, analysing data to discover possible areas of improvement in future projects.
- Implemented end-to-end AI chatbots for clients across various industries like oil & petroleum, banking, medical, etc.
Systems Engineer(Process Development Architect)
Infosys
Bangalore
01.2021 - 03.2022
- Analysis, design and development of business processes on BizAgi(Its a low-code process automation tool)
- Analysis and design of data models for the developed processes
- System integrations with BPM processes
- Executed tests in development environment and UAT
- Analysis and development of RPA processes
- I'm also trained in other BPM tools like Appian and Celonis.
Business Operations and Analytics(Intern)
Autoninja(ICICI Lombard General Insurance)
Bengaluru
01.2020 - 07.2020
- Autoninja, is a rapidly growing venture funded startup building mobile CRM tools for Auto retail dealers in India
- Autoninja, a SaaS Company, is in a bid to reshape the face of the auto dealers in India by providing cutting Edge technology
- Over years of operations, Autoninja boosts a clientale of 250+ top auto dealers in the country
- Achieved 20-25% revenue enhancement at 4 dealerships through data driven insights and business consulting during lockdown period
- Boosted customer outreach by 15% by designing and implementing incentive and reward programs for the client`s team
- Changes in methods of daily reporting led to performance enhancement in productivity of the client`s team.
Education
B.E. - Computer Engineering
Thapar Institute of Engineering and Technology
06.2020
Skills
- SQL
- Excel
- Word
- Powerpoint
- Visio
- Lucidchart
- JIRA
- Asana
Certification
- The Business Intelligence Analyst Course, 08/2020, Present, http://ude.my/UC-7471fd27-90ef-47f1-a550d0f32341e51a
- Complete SQL Bootcamp, 05/2021, Present, https://www.udemy.com/certificate/UCa0247410-db29-4716-bd98-8c48cbcc46d6/
Hobbies and Interests
- Cricket
- Badminton
Languages
6,C2,6,C2
Projects
Hospital Database Management System, 08/2017, 11/2017, This was a team project in which we created a database for a hospital's management with the help of SQL and PLSQL. We fetched the data for the hospital management like what were the number of patients that came to hospital, which doctor they consulted to and if they had any surgery or not in the hospital.
Websites, Portfolios and Profiles
linkedin.com/in/dikshant-mundra-8a686a14b
Positions Of Responsibility
- Hostel-C, 08/2016, 05/2017, Sports Secretary: I was responsible for the smooth functioning of all sports activities inside the hostel.
- SPADES(Inter Year Sports Fest), 09/2017, 10/2019, Year Representative: My responsibility was to make team of all sports of my year and be responsible for all of their activities.
- URJA 2018(Inter College Sports Fest), Core Team Member
Timeline
Senior Implementation Consultant
Sprinklr
10.2023 - Current
Implementation Consultant
Sprinklr
04.2022 - 10.2023
Systems Engineer(Process Development Architect)
Infosys
01.2021 - 03.2022
Business Operations and Analytics(Intern)
Autoninja(ICICI Lombard General Insurance)
01.2020 - 07.2020
B.E. - Computer Engineering
Thapar Institute of Engineering and Technology
Similar Profiles
Ayub SubhaniyaAyub Subhaniya
Director of Engineering, ML at SprinklrDirector of Engineering, ML at Sprinklr
Anoop DevAnoop Dev
Principal Project Manager at SprinklrPrincipal Project Manager at Sprinklr
Durgesh ShuklaDurgesh Shukla
Product Configuration Analyst II at SprinklrProduct Configuration Analyst II at Sprinklr