Dikshha Parihar
Noida
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategy Manager
INCRUITER
Bangalore
10.2023 - 03.2024
- Created and maintained relationships with external stakeholders such as vendors, suppliers, customers.
- Coordinated internal communication efforts around strategy changes or updates.
- Facilitated workshops with cross-functional teams to define success criteria for projects.
- Identified key performance indicators and tracked progress against goals.
- Conducted competitive analysis to assess industry landscape.
- Developed and implemented strategic plans for business growth.
Operations Manager
Amazon
Bangaluru
07.2022 - 10.2023
- Inspected new products to assess quality and preparedness.
- Provided leadership to develop business plans and promote organisational vision.
- Implemented operational strategies to build customer loyalty and retention.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Defined business requirements and workflows to enhance organisational coherences.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Built collaborative working relationships with project teams.
Assistant Manager
Concentrix
Bangaluru
10.2021 - 06.2022
- Helped less experienced staff manage daily assignments.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Helped senior management plan and carry out daily operations and meet key objectives.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Protected and enhanced company reputation, promoting mission and values in all professional interactions.
Senior Team Leader
TATA Business Solution (QConnect)
Hyderabad
08.2019 - 08.2021
- Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
- Suggested and organised team-building activities and rewarded accomplishments.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
- Assisted management in the hiring process and new team member training.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Operations Team Leader
Teleperformance
Indore
01.2017 - 08.2019
- Resolved complex customer enquiries, disputes and complaints.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Delivered quality service with friendly and professional demeanor.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Education
Bachelor of Business Administration - Finance & Operations Management
APJ University
Indore, MP2019
Higher Secondary - Finance
Marthoma Public School
Indore, MP2013
Post Graduation - Data Science
The University of Texas, Austin
Bengaluru, KASkills
- Systems implementation
- Procedure development
- Multi-unit operations management
- Client relationship management
- Process improvement
- Staff retention
- Six Sigma Certification (GB)
- Operational Efficiency
Certification
SIX Sigma Yellow Belt Certified Course for Business Related functions.
J.U.M.P Certified Teleperformance DIBS for Operations Management
Timeline
Strategy Manager
INCRUITER
10.2023 - 03.2024
Operations Manager
Amazon
07.2022 - 10.2023
Assistant Manager
Concentrix
10.2021 - 06.2022
Senior Team Leader
TATA Business Solution (QConnect)
08.2019 - 08.2021
Operations Team Leader
Teleperformance
01.2017 - 08.2019
Bachelor of Business Administration - Finance & Operations Management
APJ University
Higher Secondary - Finance
Marthoma Public School
Post Graduation - Data Science
The University of Texas, Austin
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