Dikshita Mehta
Mumbai
Summary
Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines with a strong eye for detail and a proactive nature. A result oriented professional with 3 plus years of experience in the mortgage industry.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Specialist
Marsh & McLennan
08.2022 - Current
- Dealing with the issuance of certificates for US clients.
- Attending to specific requirements from clients and delivering effective and timely issuance of certificates with accuracy.
- Communicating effectively with the clients and ensuring an amazing customer service experience.
- Communicating with the internal teams in streamlining the process instructions.
- Following up with the clients and internal members to address specific requirements.
- Enhancing client satisfaction by timely issuance of certificates and resolving any non-compliant issues. Conducted internal audits to improve accuracy and provided corrective measures.
- Trained members on handling specialty client accounts.
- Ensured timely completion of tasks assigned, while maintaining a high level of accuracy
Loan Processor
Ocwen Financial Solutions PVT LTD
02.2020 - 07.2022
- Pivotal job role include cancellation of application of borrower after thorough evaluation. Cancellation depends on multitudes of factor such as no responses from borrowers, DTI issue, low credit score etc.
- Responsible for justification of cancellations of application to the borrower through the notes provided.
- Generating and sending the notice via email/fax to borrower pertaining to denial of credit, employment and withdrawal by applicant.
- Responsible for importing and assigning of loans.
- Multiple follow up with the loan officer, to retain the borrower’s application.
Loan Modification Underwriter
Infosys BPM
08.2018 - 12.2019
- Review of documents on the MHA forms like hardships, affidavit, tax returns.
- Assessment of proof of income documents like paystubs, profit and loss, SSI, alimony, retirement and rental income.
- Verification of all the documents which borrower has uploaded in the respective application.
- Validation of income documents and calculation of gross monthly income based on income sources available by applying the respective calculation techniques, along with it, calculation of borrower's monthly income with provided documents.
- In depth analysis of personal income tax and business tax, returns of self employed income and multiple financed investment properties.
- Checking the quality(QC) of the audited work, submitted by agents and tracking the errors.
Education
Bachelor of Commerce -
SJR College
Skills
Financial History Analysis
Achievements
- Recipient of Spot award for achieving quality and productivity.
- Achieved 100% accuracy on priority loans within the timeline.
Timeline
Specialist
Marsh & McLennan
08.2022 - Current
Loan Processor
Ocwen Financial Solutions PVT LTD
02.2020 - 07.2022
Loan Modification Underwriter
Infosys BPM
08.2018 - 12.2019
Bachelor of Commerce -
SJR College
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