Dikssha B Verma
Mira Road East
Summary
Desire to work in a professionally managed organization having opportunities to learn in a good working environment where I can prove myself. To obtain a challenging growth oriented, responsible job position that will utilize my skills, my past experience, education and potential for organizational and personal growth.
Results-driven sales leader with extensive experience in team leadership, performance monitoring, and relationship management. Successfully developed and executed sales strategies that increased market share and enhanced customer satisfaction across multiple regions.
Overview
23
23
years of professional experience
Work History
Auto Loan Zonal Sales Manager
Axis Bank Ltd
Mumbai
06.2021 - Current
- Develop and implement Regional Sales Plans/20% growth MOM.
- Set sales targets for regional teams and monitor performance.
- Identify opportunities to grow market share within the zone.
- Coordinate with marketing, logistics, underwriting, and policy departments to ensure seamless operation.
- Lead, train, and motivate a team of 3 Area Sales Managers (ASMs), 14 Sales Managers and 80 Relationship Officers.
- Conduct performance reviews and provide mentorship.
- Analyze sales trends, customer behavior, and competitor activity in the zone.
- Provide feedback to the national sales team and product development.
- Build and maintain strong relationships with key clients, dealers, distributors, retail partners.
- Resolve escalated customer issues if any.
Regional Sales Manager
Yes Bank Ltd
10.2016 - 06.2021
- Identifying NTB client -Auto Loan Dealers/CV Dealers/ Super Bikes.
- Maintaining relationship with promoters of Passenger Car/CV/Super Bikes.
- Responsible for business development to achieve target as per budget.
- Increased the Inventory portfolio by 50% and Auto retail business by 50%.
- Co-ordination with credit and operation team to maintain TAT and efficient service level to channel partner.
- Ensuring profitability and regular monitoring to ensure hygiene portfolio.
- Driving the dealers for regular churning and maintain clean account conduct.
- To maintain the monthly business weighted IRR/Fee income.
- Monitoring repayments/ performance of dealers and proactively following up for repayment to avoid overdue slippages.
- Identifying areas of improvement and recommending process/ modifications to enhance operational efficiencies for better service to channels.
- Ensuring Renewals of credit facilities as per the stipulated timeframe.
- Tracking retail business and ensuring the desired penetration.
- Cross Sell of bank products.
Area Sales Manager
Axis Bank Ltd
Mumbai
10.2008 - 09.2016
- Delivered excellent performance MOM and took the location to 25% jump YOY.
- Increased the distribution network.
- Have always been an Award winning Sales Professional.
- Managed a team of 10 Sales Manager and 65 FOS.
- To monitor & review the entire team daily activities and ensure their productivity.
- Co-ordination with credit and operation team to maintain efficient service level to channel partner and ensuring end to end TAT.
- Rolling out motivational incentives programs/contests.
- Instrumental in setting up the Branch (Car Loan) Business for Mumbai location.
- Periodical policy training to branch/dealer staff and entire FOS team.
- To maintain the monthly business weighted IRR/ Fee income towards profitable business module.
- Increase the trend in business volume by efficient tracking of leads.
- To maintain customer intelligence in terms of customer profile and competition offerings.
- Ability to handle vast and varied assignment of different nature together.
- Conduct market research and surveys to keep pace with the changing market trends and competitor moves.
- Motivating and mentoring team to achieve targets/ identifying the area of improvement.
Assistant Manager
CitiFinancial Consumer Finance India Ltd
Mumbai
09.2006 - 10.2008
- Worked as Hub Relationship Manager for DST Channel.
- Backend Relationship Manager for Andromeda Channel.
- Delivered excellent performance month on month by achieving 100% target achievement.
- Awarded for achieving highest sales figure.
- Co-ordination with DSA’s for customer sourcing and business development.
- Co-ordination with Operations and Credits to maintain TAT.
- Verification of documents/credit checks/preparation of budget analysis of customer.
- Cleared the Non Credit authority exam with excellent score to sanction Personal Loan.
Position not specified
K-Drive Direct Associate of Kotak Mahindra Prime Ltd
Mumbai
12.2002 - 05.2006
- Increased Sales Volume.
- Responsible for business sourcing from Dealer Channel.
- Designing appropriate loan schemes and arranging for loan disbursals.
- Co-ordination with credit for getting the loan sanction and operation for Loan disbursement within the stipulated TAT.
- Relationship building with dealer partners.
- Expertise in Channel Management.
Education
Masters - Sales and Marketing Management
N.L.Damia Institute of Management Studies & Research Mumbai University
PG Diploma - Sales & Marketing Management
Bhavan’s College (Andheri)
B.S.C - Chemistry
D.G.Ruparel College of Arts, Commerce & Science
HSC - Science
Royal College of Arts, Commerce & Science
S.S.C -
Mary Immaculate Girls High School
Skills
- Self-confident, self-motivated and positive minded
- The ability to analyze, plan and execute a suitable course of action to solve any problem
- Drive for results - target orientated and sales aggression
- A persistent approach, dedication and a record of delivering results
- Sales strategy
- Relationship management
- Customer acquisition
- Performance monitoring
- Team leadership
- Market analysis
Accomplishments
- Top Performer PAN INDIA in MSIL & HMIL contest.
- Winner of the contest AUTO LOAN WARRIER.
- Winner of Cross Sell Champ.
- Winner of the Priority Sector Lending Contest.
- Winner of the Retail Asset -CHAMP.
- Accolade with Best Performer Pan India.
- Accolade with Best Practices Pan India.
- Accolade with Best Performer in Sales.
- Accolade with Best Performer in Insurance Penetration.
- Recognized as Cross Sell STAR.
Personal Information
- Date of Birth: 01/02/1979
- Marital Status: Single
Languages
- English
- Hindi
- Marathi
Languages
English
First Language
Timeline
Auto Loan Zonal Sales Manager
Axis Bank Ltd
06.2021 - Current
Regional Sales Manager
Yes Bank Ltd
10.2016 - 06.2021
Area Sales Manager
Axis Bank Ltd
10.2008 - 09.2016
Assistant Manager
CitiFinancial Consumer Finance India Ltd
09.2006 - 10.2008
Position not specified
K-Drive Direct Associate of Kotak Mahindra Prime Ltd
12.2002 - 05.2006
Masters - Sales and Marketing Management
N.L.Damia Institute of Management Studies & Research Mumbai University
PG Diploma - Sales & Marketing Management
Bhavan’s College (Andheri)
B.S.C - Chemistry
D.G.Ruparel College of Arts, Commerce & Science
HSC - Science
Royal College of Arts, Commerce & Science
S.S.C -
Mary Immaculate Girls High School