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Dileep Kuruppath Parameswaran
Senior Manager, Indian Bank
Thiruvananthapuram, Kerala,KL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Banker with more than Eight years of progressive experience in different roles as Clerk, Assistant Manager, Manager and Senior in improving business processes, increasing revenue and retaining loyal customers in multiple locations.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Senior Manager
Indian Bank
Thiruvananthapuram
04.2022 - Current
- Managed over 100 customers per day and Achieved all Targets set by Top Management
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Modified inventory control programs to maintain and enhance annual business plan.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Examined quarterly financials to determine business operating capacity.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Implemented and developed operational standards, policies and procedures.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays.
- Organized and implemented job roles and functions among employees.
- Effectively led company functions and departments as designated.
- Evaluated and improved operations and financial outlooks.
Manager
Indian Bank
Kumbakonam
07.2019 - 03.2022
- Boosted branch sales by 10-20% by developing and deepening customer loyalty through incentive programs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified and capitalized on community business opportunities with effective networking.
- Assessed employee performance and developed improvement plans.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Complied with Banking Regulations Act, Anti Money Laundering, Reserve Bank of India Act, Income Tax Acts etc
Assistant Manager
Indian Bank
Kancheepuram
02.2016 - 06.2019
- Managed over 50 customer calls per day and there by increased Total Branch Business by 20%
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Interviewed borrowers to verify financial and personal information submitted on loan applications.
- Presented borrowers with information about repayment and terms of loans.
- Established credit limits and granted credit extensions according to bank policy.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
- Maintained correspondence and completed forms related to loans and closings.
- Researched information provided by customer concerning employment, collateral and account details.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Clerk
Indian Bank
Chengannur
06.2014 - 01.2016
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance and thereby increased sales by 10%.
- Routed business correspondence, documents and messages to correct departments and staff members
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Managed tax drawers, resolved variances and filed company receipts
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Education
MBA - Finance
Bharathiar University
Coimbatore 06.2010 - 08.2012
BBA - Business Management
Mahatma Gandhi University
Kottayam 08.2006 - 09.2009
High School Diploma -
Government Janatha Higher Secondary School
Naduvattam 06.2004 - 03.2006
High School Diploma -
Parudur High School
Pallippuram 06.2003 - 03.2004
Skills
Cash handling expertise
Relationship building and management
Business Development
Staff Management
Reporting familiarity
FHA loan process background
Knowledge of Equifax Application Engine
Documentation
Key performance indicators
Financial services
Customer service awareness
Bottom Line LoanMaster Loan Servicing
Friendly
Banking
Loans
Certification
Junior Associate of Indian Institute of Bankers Indian Institute of Banking and Finance (IIBF)
Interests
Reading
Music
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Manager
Indian Bank
04.2022 - Current
Foundations of Financial Risk by Global Association of Risk Professionals (GARP)
04-2021
Certified Credit Professional by Indian Institute of Banking and Finance (IIBF)
01-2020
Manager
Indian Bank
07.2019 - 03.2022
Assistant Manager
Indian Bank
02.2016 - 06.2019
Certified Associate of Indian Institute of Bankers Indian Institute of Banking and Finance (IIBF)
01-2016
Junior Associate of Indian Institute of Bankers Indian Institute of Banking and Finance (IIBF)
07-2015
Clerk
Indian Bank
06.2014 - 01.2016
MBA - Finance
Bharathiar University
06.2010 - 08.2012
BBA - Business Management
Mahatma Gandhi University
08.2006 - 09.2009
High School Diploma -
Government Janatha Higher Secondary School
06.2004 - 03.2006
High School Diploma -
Parudur High School
06.2003 - 03.2004