DILEEP KUMAR
HYDERABAD
Summary
To work in a Customer Service Profile by utilizing my skills, knowledge and best in providing solutions in Automobile/Manufacturing/Service Industry and also where I can improve and upgrade my skills all the time according to the service market.
Having over 15+ year’s Relevant Experience in Service Management in Automotive Industry. Resolving service related issues in mean time. Superior Monitoring & motivation skills to Improve Efficiencies of Manpower. Focus on providing Quality services to the Customer’s. Customer centric professional with Critical problem solving techniques. Significant experience in all aspects of Service functions in Work shop Business Revenue & Customer Satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant GENERAL MANAGER
RKS SABOO Group(Leading Dealer For Maruti Suzuki)
Hyderabad, TG
09.2019 - Current
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention
- Implemented staff training programs that improved service quality and increased customer loyalty
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes
- Mentored and motivated team members to achieve challenging business goals
Works Manager
VARUN MOTORS Pvt Ltd
Hyderabad, TG
07.2017 - 08.2019
WORKS MANAGER
ADARSHA AUTOMOTIVES Pvt Ltd
08.2015 - 06.2017
Customer Support Engineer
INTERNATIONAL TRACTORS Ltd (Sonalika Tractors)
06.2013 - 07.2015
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers
- Conducted regular training sessions for new hires to ensure consistent service levels across the team
- Streamlined support processes for faster issue resolution and increased efficiency
- Implemented a feedback loop with customers to continually improve support experience and exceed expectations
Service Advisor to Cluster Manager Positions
Om Nagendra Motors (TAFE and Massey Ferguson Tractors)
08.2009 - 05.2013
Education
Skills
- Managing service operations with focus on implementing Company policy & procedures
- Providing Better service operations to maintain Customer satisfaction ratio
- Functioning to Improve Service Market share and business revenue
- Co-ordination with OEM dealers for faster resolutions
- Conducting Service Campaigns & Customer meets to get Customer retention
- Smooth Execution & Interaction with Spares Department to Eliminate Parts delay and also to maintain Proper parts Inventory
- Communicating & reporting Field failure analysis & Product performance concern reports to the HO
- Warranty Handling and Management & Educating the Dealer & Customer about the merits of regular service
- Addressed Customer’s complaints related to service issues effectively
- Holds best service dealer award in customer satisfaction Index
- Got appreciations and special support from Company officials by maintaining complete service records & procedures
- Received every penny from the company for warranty failed goods with effective claiming manner, having sound knowledge in cause of failure
- Consistently implementation of 5S & QC tools helped to maintain proper System & Cleanliness
Certification
- Successfully Completed WORKS MANAGER Training at Maruti Suzuki India Limited at Gurgon plant.
- Participated in Chethana Service Training program conducted by International Tractors Limited - SONALIKA TRACTORS Company Training center at Hoshairpur in Punjab.
- Participated in Service Management program conducted by TAFE
- Successfully Completed System & Process Training conducted by CPAT - TVS Ltd Chennai
Languages
Telugu, Hindi, English
Father's Name
Venkatesham
Personal Information
- Date of Birth: 06/12/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Projects
Construction of Leaf Springs in Automobiles: Projects several advantages. More economical. Simple Construction. Used to absorb Shocks on heavy load and Road Conditions. Low maintenance.
Disclaimer
I hear by declared that the above information will be true and best of my knowledge.
Accomplishments
* AWARDED FROM MARUTI SUZUKI NATIONAL HEAD FOR BEST PRODUCTIVIE WORKSHOP WITH LEAN MANPOWER
* AWARDED FOR LOWEST COMPLAINTS GENERATED WORKSHOP FY 22-23
* HIGHEST REVENUE GENERATION WITH AMC PACKGES IN MSIL FOR CONSEQUENTLY FOR 3 YEARS
Affiliations
- RECOGNISED AS MASTER IN PROBLEM SOLVING
- RECOGNISED AS LEADER IN TECHNICAL UPDATES
SINGING
Love singing songs and listening to Music
Timeline
Assistant GENERAL MANAGER
RKS SABOO Group(Leading Dealer For Maruti Suzuki)
09.2019 - Current
Works Manager
VARUN MOTORS Pvt Ltd
07.2017 - 08.2019
WORKS MANAGER
ADARSHA AUTOMOTIVES Pvt Ltd
08.2015 - 06.2017
Customer Support Engineer
INTERNATIONAL TRACTORS Ltd (Sonalika Tractors)
06.2013 - 07.2015
Service Advisor to Cluster Manager Positions
Om Nagendra Motors (TAFE and Massey Ferguson Tractors)
08.2009 - 05.2013
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