Dileep Kumar
Manager - Audit & Recovery
Bangalore
Summary
A Certified Manager from the Great Manager Institute in Retail and Audit and Recovery Professional with over 12+ years of experience in the Retail Industry working in World’s Number 1 Global Business Services. Out of which 8+ years into People Management. Possess Expertise in Process, Stakeholder Management and Project Management. During last 12+ years, I have taken up various People Management roles within Tesco Business Services for United Kingdom and Republic of Ireland Buying team operations and managing Audit & Recovery team for Republic of Ireland and Booker. Ability to focus on Talent development, worked independently and build highly efficient and capable teams that can adapt to the ever-changing Business Environment, KPIs and Customer requirements.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Ops Manager (Audit & Recovery – Margin Discovery)
Tesco Business Services
05.2021 - Current
- Manage a team of 19 members which supports the Tesco PLC Republic of Ireland and United Kingdom by ensuring all the audits for the respective categories are completed and recovered the missing income within the agreed timelines in line with legal & policy guidelines
- Manage a team of 5 members which supports the Tesco PLC ROI & UK on tracking End to End Invoices Journey of suppliers and review all the credit notes paid to the suppliers
- Managed to recover Indirect benefit of 5.8 million in 2020 -2021 and improved the cash flow by 2 million
- Ensure team delivers quality and reliable service to Stakeholders and/or colleagues using our Process Maps and Standard Operating Procedures
- Maintain excellent relationships with Buyers and suppliers to ensure smooth flow of business
- Coach and empower the team to provide excellent service delivery by eliminating bottlenecks, enabling team members to resolve issues quickly and leading by example
- Conducting half-yearly and Full-year performance appraisals for the team
- Grooming colleagues with the regular feedback on their performance
- Planning and conducting team meetings and stakeholder meetings on weekly & monthly basis
- Planning leaves and weekly offs of the team
Team Lead (ROI - Buying Operations)
Tesco Business Services
11.2017 - 04.2021
- Manage team of 13 members which supports the Tesco PLC Republic Ireland Food Business by ensuring timely and accurate setup of new product land amendment of product attributes, cost & retail price within legal & policy guidelines
- Managing team functions - Loading & Variance Planning and analysis, allocation of work through an application – Adroit
- Leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
- Improving the operational systems, processes and polices in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning
Lead Trainer (UK and ROI - Buying Operations)
Tesco Business Services
10.2016 - 10.2017
- Training new hires and Conducting refresher as per operational requirements for teams, leads & managers
- Maintain data base & Operating modules
- Conduct quizzes every fortnightly
- Circulate all training updates and conducting training on new updates
- Maintain error logs & conduct refreshers based on errors
- Reporting in terms of data for the entire team
- Conduct GSCOP training across Buying Operations quarterly
- Country specific policy training quarterly
Senior Associate (UK - Buying Operations)
Tesco Business Services
11.2014 - 09.2016
- Quality Assurance – Ensure 100% quality check & Accuracy
- Training new hires on category specific ways of working
- Experience of working in multiple categories within UK Food
- Liaising with buyers and suppliers to ensure timely and accurate details are fed into our systems
- Quick resolutions to all store queries to ensure minimum customers are affected in stores
- Handling emails, queries, and escalations of suppliers
- Internal and external reporting
- Weekly Reports - Error analysis, Internal reporting, Process controls reporting
Associate (UK - Buying Operations)
Tesco Business Services
11.2012 - 10.2014
- 100% accuracy on Product setup and maintenance
- 100% Promotion setup and maintenance
- Share reports to Stakeholders & Suppliers
Education
MBA - Retail and Finance
ISBM University
B.Sc. - Computers
St. Joseph’s Arts & Science College
06.2012
Skills
- People Skills: Leadership, Performance Management, Coaching and Mentoring, Effective Communication, Talent Identification and Development, Global Client Interaction
Interests
Acting & Swimming
Accomplishments
- Achieved 100% on Every Voice Matters survey for 3 consecutive Years 2023,2024 and 2025 as a people manager
- Improved team satisfaction score by 20 points (80% to 100%) from 2021 to 2022
- Team indirect benefit value is improved by 20% every year by bringing new projects to life Cost Harmonisation, ACAYG, EPWs UK vs ROI Etc
- Have been rated as an Exceptional Performer in the last 2 years
- Reduced operational errors in ROI Fresh Operations by 70%, by standardizing processes, implementing effective controls and process training to team
- Created an operational dashboard which can be reviewed on daily & weekly basis on team’s performance and Stakeholder Periodic Billing
- Supported projects aligned to strategy driving “Single Engagement Project” for C&P
- Handpicked to travel to the United Kingdom for Due Diligence for F&F Project
- Handpicked to travel to the Ireland for Due Diligence for Buyer Pain Point
- Individual CI Certified and Team CI Certified
- Implemented Standard Format for all the activities in ROI
- Collaborated with RPA team to Automate ROI RSP Process which resulted in 2 FTE benefit
- Standardized & Implemented Reporting Structure for ROI
- Collaborated with Technology team to Automate Supplier Confirmation Process which resulted in 1 FTE benefit & 100% GSCOP Adherence
- Transited 10 headcounts across ROI and Booker on new project
- Generated £13 million of Indirect Benefit through Margin Discovery Process for ROI
Affiliations
- Ops Managers – Audit & Recovery: Managing Republic of Ireland Audit & Recovery and Centralized Invoicing reporting team for UK & ROI - Tesco Business Services - May 21 – Till Date
- Team Lead - Buying Ops: Managing Republic of Ireland Buying Operations, Business Process Improvements and Customer Operations and Employee Engagement & Development - Tesco Business Services - Nov 17 – April 21
- Lead Trainer – Buying Ops: Managing Training for new hires & Conducting refresher as per operational requirements for teams, leads & managers - Tesco Business Services - Oct 16 – Oct 17
- Senior Associate: SME, Process Quality Control, and Internal & External Reporting - Tesco Business Services - Nov 14 - Sep 16
- Associate: Product setup and Maintenance, Promotion Setup and Maintenance and reporting & analysis to Stakeholders - Tesco Business Services - Nov 12 - Oct 14
Disclaimer
Nationality: Indian I hereby declare that the information given above is true to the best of my Knowledge. Date: 2025-08-26 Bangalore T. Dileep Kumar
Certification
Lean Practitioner
Timeline
Lean Practitioner
11-2024
Ops Manager (Audit & Recovery – Margin Discovery)
Tesco Business Services
05.2021 - Current
Team Lead (ROI - Buying Operations)
Tesco Business Services
11.2017 - 04.2021
Lead Trainer (UK and ROI - Buying Operations)
Tesco Business Services
10.2016 - 10.2017
Senior Associate (UK - Buying Operations)
Tesco Business Services
11.2014 - 09.2016
Associate (UK - Buying Operations)
Tesco Business Services
11.2012 - 10.2014
B.Sc. - Computers
St. Joseph’s Arts & Science College
MBA - Retail and Finance
ISBM University
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