DILEEP MAURYA
Chandigarh
Summary
Results-driven Civil Engineer with 5+ years of experience in technical services within the cement industry. Proven track record of driving site conversions, building strong client relationships, and significantly increasing premium product sales. Recognized for exceptional performance, including a Pan-India Best Technical Services Engineer award. Expertise in technical support, relationship management, and techno-marketing.
Overview
6
6
years of professional experience
Work History
Senior Technical Services Officer
Ambuja Cements Limited
Patiala
04.2024 - Current
- Awarded Best Technical Services Engineer (Pan-India)
- Consistently increased premium product sales from 3% to 21% within six months
- Achieved 142% of annual Key Performance Indicators (KPIs)
- Developed and implemented new proactive site assessment strategies, decreasing customer complaints by 15%
- Conducted advanced waterproofing training for contractors and engineers, enhancing product application
- Resolved complex concrete setting time issues, reducing customer project delays by 20%
Technical Services Officer
Shree Cement Limited
Nawanshahr
09.2023 - 03.2024
- Provided technical support to diverse client segments, achieving consistent site conversions
- Analyzed competitor activities and identified market opportunities
- Maintained strong client relationships
Junior Technical Services Officer
Udaipur Cement Works Limited (JK Lakshmi Cement Group)
Baran
11.2021 - 08.2023
- Managed customer complaints and maintained a 90% customer retention rate
- Generated leads through engagement with architects, engineers, and contractors
- Conducted on-site concrete quality testing and client education
- Achieved 100% site conversion targets
Mobile Lab Engineer
UltraTech Cement Ltd (Aditya Birla Group)
Patiala
08.2019 - 11.2021
- Achieved 250 metric tons/month in site conversions
- Delivered product presentations to architects and engineers
- Supported sales team efforts and customer loyalty programs
- Multiple 'Employee of the Month' awards
Education
Bachelor of Technology (BTech) - Civil Engineering
GGS Modern Technology
Kharar, India01.2022
Diploma - Civil Engineering
Chandigarh College of Engineering and Technology
Chandigarh, India01.2019
Skills
- Site Conversions
- Technical Support
- Troubleshooting
- On-Site Testing
- Mobile Lab Operations
- CRM
- Stakeholder Engagement
- Government Liaison
- Product Presentations
- Lead Generation
- Market Analysis
- Client Meetings
- Premium Product Sales Growth
- KPI Achievement
- Market Penetration
- Tile Adhesives
- Waterproofing
- Pre-mixed Plasters
- Grouts
- Concrete Products
- Microsoft Office Suite
- Operating Systems
- Project Coordination
- Team Leadership
- Community Engagement
Awards Recognition
- Best Technical Services Engineer (Pan-India) - Ambuja Cements Limited
- Top Technical Service Engineer (Punjab) - Ambuja Cements Limited
- Multiple Employee of the Month Awards - UltraTech Cement Ltd.
Activities
- Project Coordination & Team Leadership.
- Community Engagement (Blood Donation, NCC).
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Senior Technical Services Officer
Ambuja Cements Limited
04.2024 - Current
Technical Services Officer
Shree Cement Limited
09.2023 - 03.2024
Junior Technical Services Officer
Udaipur Cement Works Limited (JK Lakshmi Cement Group)
11.2021 - 08.2023
Mobile Lab Engineer
UltraTech Cement Ltd (Aditya Birla Group)
08.2019 - 11.2021
Bachelor of Technology (BTech) - Civil Engineering
GGS Modern Technology
Diploma - Civil Engineering
Chandigarh College of Engineering and Technology
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