DILEEP NAYAK
Ranchi
Summary
Area Business Manager professional with 15 years of experience in the areas of Retail Store Operations, Market Mapping for New Store Opening and adding new Business Partner, Stock Management, Sales, Client Relationship Management, Team Management and Business Development, . Skilled in executing marketing events/ promotional activities for increasing sales, and improving business operations. Expertise in handling retail operations and undertaking necessary indenting on stock count. Proficient in managing stocks, conducting routine inspection to ensure physical reconciliation of physical stock at the stores. An effective communicator with exceptional leadership qualities and problem solving skills.
Looking for Regional Manager in Sales & Operations Management/ Retail Marketing
Overview
3
3
Languages
Work History
Store Manager
Clarks Future Footwear Ltd.
- Managing overall store operations with a team of 8 members, Formulating and implementing sales promotion plans and new stores concept to generate sales for achievement of revenue targets as well as achieve increased growth & profitability, Supervising the opening and closing of stores, Handling product development, visual merchandise and new product launches to generate exceptional sales volume, Accountable for gaining requisitions from warehouse/ merchandisers, Ensuring shrinkage control such as employee theft, shoplifting, vendor theft and paperwork errors
Store Manager
Aldo International Group
- Oversaw the in-store promotional activities for new releases & special products, Identified potential customers, analyzed customer feedback & took measures to customer satisfaction, Conducted store hygiene inspections and conveyed feedback to operating staff, Implemented replenishment rules to automate operations, Managed stores operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the sales plan, Led, trained & monitored the performance of team members, ensuring efficiency in sales operations and meeting of individual & group targets, Prepared MIS Reports to provide feedback to top management on business operations
Assistant Manager
Apple, Imagine Store
- Led the team as per the management guideline, Imparted knowledge to the entire team about all products, Planned moves on a daily/ weekly basis depending on stock and new lines, Ensured smooth functioning of staff and built good interpersonal relationship within the team, Handled the communication processes with the existing and potential market
Retail Operation Manager
Aditya Birla Fashion & Retail Limited
09.2023
- City and market mapping for NSO, Finalizing investors for NSO, Store Operation and business drive, Target and KPI tracking, review and achieving for Weekly, Monthly, and annually, Franchisee Meet and monthly RIO discussion, Manager Review and developing for Green from Amber and Red, Manager Incentive and Motivation, NSO Market planning and Visit, Coordination for getting the departmental work done from BNM, HR, Commercial, IT, Hiring competitive Manager and Team Members, Ensuring Weekly Monthly and quarterly target are being achieved, Training development for new NSO team, Store Visit Report, and tracking and fixing all gaps, Planning for new seasons and years, Promotion Execution and Drive
Retail Operation Manager
Reliance Retail Ltd (F& L)
07.2022
- Managing overall Quarterly and Yearly Sales and operations, Execution and driving of all in Stores Promotion, Making Monthly Target and Day wise division, Achieving Weekly and Monthly Estimate, Controlling all 25 SIS operation’s expenses and making all SIS Stores profitable, Weekly & Monthly review and Planning with all DMs/managers, New Season Launch readiness, Hiring Manager and Staffs for Stores, Merchandise caring and controlling shrinkage
SENIOR DISTRICT MANAGER/SENIOR AREA SALES MANAGER
BATA INDIA LTD.
01.2016
- Managing overall Sales and operations of Jharkhand 17 Stores and 1 SIS, Handal additional charge of Bihar for 18 Stores and One SIS for 6 months, Driving team size of 30 Managers and 150 Sales Promoters across JHARKHAND and Bihar, Execution of ongoing and upcoming planned sales and marketing promotion, Achieving Weekly and Monthly Estimate, Controlling store’s operations expenses and making all store profitable, Weekly review and Planning with all managers, Opening New Stores, Ensuring new launch article and seasonal Articles are reaching in Stores on time, Hiring Manager and Staffs for Stores
Education
PG (Retail Management) -
IILM Institute
B.Sc. (IT) - undefined
WebUniv, Sikkim Manipal University
12th - undefined
R.A.S.N.S. College
10th - undefined
High School Pathuria
Skills
Business Development and Planning
Personal Information
- Industry Preference: Retail
- Date of Birth: 06/13/82
Internship
A Study on Store Operations & Customer Satisfaction, Haldiram Bhujia Ltd., Kolkata, Management Trainee, 05/2008 – 07/2008, Understand and study the Store Operations and Customer Behavior, Mentored the team to achieve the targets, Handled client queries and attained customer satisfaction, Interacted with team members and analyzed their feedback, Updated Senior Management about team members’ problems and feedback, Maintained VM of the store and ensured proper display of the merchandise
Projects
Store Operations, Lee Store, Metropolitan Mall, Gurgaon Retail Sales from Shoppers Stop, Metropolitan Mall, Gurgaon Retail Sales from Pantaloon Retail India Ltd., EDM Mall, Delhi
Accomplishments
Award of Excellence for Best in Totally Against Last Year 2018
Award of Excellence for Best in Like to Like Stores in 2018
Completed the Bata EMPHASIZE Training on Product,VM,& Merchandizing)
Became First Centre of Excellence Store Manager in Clarks
Apple Sales Training Professional Level
Timeline
Retail Operation Manager
Aditya Birla Fashion & Retail Limited
09.2023
Retail Operation Manager
Reliance Retail Ltd (F& L)
07.2022
SENIOR DISTRICT MANAGER/SENIOR AREA SALES MANAGER
BATA INDIA LTD.
01.2016
Store Manager
Clarks Future Footwear Ltd.
Store Manager
Aldo International Group
Assistant Manager
Apple, Imagine Store
PG (Retail Management) -
IILM Institute
B.Sc. (IT) - undefined
WebUniv, Sikkim Manipal University
12th - undefined
R.A.S.N.S. College
10th - undefined
High School Pathuria
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