DILEEP RAJAK

Hotel Front Desk Clerk

JAMNAGAR

02.2017 - 04.2018

2 Year Hotel Kings Kraft Ashirwad - Junagard (Fo.M)
5-Year Hotel Nanda Comfort Inn, Jamnagar - G.M.
2 YEAR TOURS AND TRAVELS (SELF BUSINESS
Organized staff schedules, balancing workload and operational needs.
Resolved conflicts between staff members or guests when necessary.
Ensured compliance with local regulations related to health and safety standards or licensing laws.
Ensured compliance with all local, state, and federal laws and regulations.
Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
Maintained high standards of quality control, hygiene, health and safety.
Managed room allocations and bookings, optimizing occupancy and revenue.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Managed labor and property expenses to achieve maximum flow-thru to bottom line.
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Scheduled space or equipment for special programs, meetings and conferences.
Oversaw inventory management, ensuring adequate supplies while controlling costs.
Oversaw reservations received from direct calls and provided room availability information.
Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
Handled guest complaints and offered complimentary services for hardship cases.
Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Coached staff on strategies to enhance performance and improve customer relations.
Responded to and resolved guest issues or complaints.
Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
Ensured compliance with safety regulations in accordance with local laws.
Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
Input and confirmed reservations for guests.
Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Built and maintained productive relationships with employees.
Negotiated rates with corporate entities related to extended stay contracts.
Coordinated with the sales team to develop strategies for attracting new business.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
Verified customer credit to establish payment method for accommodations.
Negotiated contracts with vendors for services such as food supply or maintenance services.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Handled guest complaints professionally and efficiently.
Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Implemented and monitored marketing and promotional strategies to increase occupancy rates.
Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
Assigned duties and monitored performance of all employees in the hotel.
Developed strategic plans for increasing occupancy rates and improving overall profitability.
Made recommendations for salary and wage increases based on performance reviews.
Fostered relationships with local businesses and organizations to drive additional revenue streams.
Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Assisted guests at check-in, providing information on various services within hotel.
Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
Administered new hire paperwork and maintained employee files.
Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
Assisted guests with check-in and check-out procedures as needed.
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Operated equipment and machinery according to safety guidelines.
Updated and maintained databases with current information.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Achieved cost-savings by developing functional solutions to problems.

Summary

Overview

Work History

Hotel Front Desk Clerk

Education

Bachelor of Arts -

Skills

Timeline

Hotel Front Desk Clerk

Bachelor of Arts -

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