DILEEP B
Senior Atlassian Engineer With Expertise In Jira Administration, Automation, REST API, AWS Infrastructure, And CI/CD Pipelines.
Hyderabad
Summary
Results-driven Atlassian Jira Administrator with 9+ years of experience managing Jira, Jira Service Management, Confluence, Bitbucket, and Bamboo across enterprise environments. Expertise in Atlassian administration, workflow automation, cloud migration, DevOps integration, and ITSM processes. Proven ability to improve system performance, optimize workflows, and support 3000+ users with 99.95% uptime.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Atlassian Jira & Confluence Administrator
Dermaprime Pvt Ltd
09.2024 - 01.2026
- Administered user access, groups, and permission schemes across Jira and Confluence environments. Implemented Jira workflows using advanced features such as post functions, conditions, and validators. Configured field configurations, notification schemes, screen schemes, and permission schemes in Jira projects. Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals. Developing custom reporting tools, setting up automated health monitoring and alerting for builds and environments.
- Administered Jira, Confluence, JSM, Bitbucket, and Bamboo in AWS EC2 environments.
- Migrated the Jira, Confluence from Server to Data Center
- Led Jira upgrades (9.x → 10.x) and Confluence upgrades (8.x → 9.x) with minimal downtime.
- Upgraded MySQL databases from 5.6 → 5.7 → 8.0/8.4, improving performance and security.
- Designed and optimized Jira workflows, post functions, validators, and conditions.
- Configured Field Configurations, Screen Schemes, Permission Schemes, and Notification Schemes.
- Built JSM Customer Portals, request types, queues, SLAs, and automation rules.
- Manage users & groups – add and invite users through AD, LDAP and CROWD
- Integrated Jira with Salesforce and Rally, streamlining cross-team collaboration.
- Developed Shell scripts for Jira/Confluence health monitoring and alerts.
- Migrated data from Jira to ServiceNow while maintaining relationships and workflow integrity.
- Mentored developers on Jira plugin compatibility and upgrades.
- Integrated JIRA with Single Sign-on (SSO) plug-in.
- Tech source Emerging Info Technologies
- Achievements:
- Redesigned Jira workflow architecture for 45-engineer development team across 3 geographies, implementing 8 automated validators and 12 post-functions that:
- Reduced approval cycle time from 72 hours to 18 hours (75% improvement)
- Increased on-time delivery from 68% to 91%
- Improved sprint velocity from 180 to 222 stories per month
- Eliminated manual approvals saving 120 hours per month
- Achieved ROI of $85K annually in productivity gains
- Architected and deployed Jira/Confluence on AWS EC2, reducing infrastructure costs by 35% while improving page load times by 60% and supporting 3,000+ concurrent users with 99.95% uptime
- Led zero-downtime upgrade of Jira 9.x→10.x and Confluence 8.x→9.x serving 3,000+ users, eliminating 20+ critical CVEs, improving performance by 40%, and enabling 15+ new automation
- Enabled 15+ new automation features adopted by 80% of teams within 3 months.
- Designed custom Jira workflow with 12 approval gates and automated validators, reducing approval cycle time from 3 days to 8 hours (75% improvement) and eliminating 95% of compliance
- Enhanced profitability through building new relationships with multi-national accounts through technical assistance, resulting in additional business transactions
Atlassian Jira & Confluence Administrator
Assure IT Solutions
03.2023 - 08.2024
- Responsible for maintaining integrity of all builds and environments. Performed code freeze on the development branches and informed the development teams to merge in the changes to integration branch before the scheduled date of staging. Created development and integration Branches after a major release for various development teams. Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks. Developed training as needed and addressed user questions, worked on incoming questions and inquiries related to JIRA applications.
- Maintained production Jira, Confluence, and Bitbucket environments.
- Designed and implemented complex Jira workflows, schemes, and permissions.
- Managed Git repositories on Linux & Windows; supported branching and merging strategies.
- Automated deployments using Jenkins and Bamboo, reducing manual effort by 1 hour per release.
- Migrated build jobs from Hudson to Jenkins/Bamboo.
- Configured Agile boards, dashboards, filters, and reports for multiple teams.
- Supported SVN and Git integrations with Jenkins for CI/CD.
- Restarting Jira, performance monitoring of Jira instances and checking log and backup files
- Tech source Emerging Info Technologies
- Achievements:
- Automated deployment pipeline using Jenkins and Bamboo, replacing 18 manual steps with 3-click deployment process, reducing deployment time from 75 minutes to 12 minutes per release (84% reduction), enabling 3x increase in release frequency (from weekly to 3x/week), and eliminating 95% of human error incidents in production deployments
Senior Atlassian Administrator
Mankind Pharma Ltd
04.2019 - 02.2023
- Managed users in Crowd Directories. Troubleshooting user queries on Jira, Confluence, Fisheye and Crucible applications. Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, and Notification Schemes. Integrated GIT into Jenkins to automate the code checkout process. Extensively worked on UNIX Editor Commands to edit the logs. Installed and managed plug-ins for JIRA and confluence in production environment. Worked with various teams on setting new JIRA & Confluence instances for new teams.
- Managed Jira, Confluence, Fisheye, Crucible, and Crowd directories.
- Customized Jira Schemes (Workflow, Screen, Field, Permission, Notification).
- Configured JSM Customer Portal, SLAs, Queues, and Automation.
- Migrated Jira Service Desk projects while preserving workflows and data.
- Installed and managed Jira/Confluence plugins and licenses.
- Integrated Jira with Git and Jenkins; performed bulk imports using CSV.
- Resolved incidents based on SLA priority and maintained system stability.
- Tech source Emerging Info Technologies
- Achievements:
- Successfully configured customer portals, request types, queues, SLA metrics, and automation to significantly streamline customer service operations.
- Successfully migrated Jira Service Desk projects, preserving workflow and data.
Atlassian Suite Administrator
Mankind Pharma Ltd
03.2016 - 03.2019
- Managed Atlassian migrations to both Linux and Windows, serving as a subject matter expert for Jira projects and integrating CRM tools and participating in meetings with stakeholders to review bugs. Assisted the team with backlog preparation, documented design and reviewed plans. Offered insight with JIRA as well. Assisted with preparation and provided insights, prepared training with the teams and provided expertise for repository administration
- Led Atlassian migrations (Linux & Windows).
- Built dashboards, reports, and monitoring solutions across environments.
- Implemented Docker, Vagrant, and Red Hat Satellite for virtualization.
- Developed scripts for Jira integrations and automation.
- Planned and managed product releases and documentation.
- Tech source Emerging Info Technologies
- Achievements:
- Implemented monitoring and reporting solutions across diverse environment and platforms, enhancing system visibility
Education
MCA -
Aurora Pg College, Osmania University
01-2014
Skills
Atlassian Tools
Jira Software
Jira Service Management
Confluence
Bitbucket
Bamboo
Jira Assets (Insight)
Cloud & Infrastructure
Jira Cloud
AWS (EC2, RDS, S3, IAM)
Linux
Windows Server
Scripting
Languages
English
Telugu
Hindi
Marathi
Timeline
Atlassian Jira & Confluence Administrator
Dermaprime Pvt Ltd
09.2024 - 01.2026
Atlassian Jira & Confluence Administrator
Assure IT Solutions
03.2023 - 08.2024
Senior Atlassian Administrator
Mankind Pharma Ltd
04.2019 - 02.2023
Atlassian Suite Administrator
Mankind Pharma Ltd
03.2016 - 03.2019
MCA -
Aurora Pg College, Osmania University