Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Workshops And Achievements
Projects
Disclaimer
Timeline
Generic

DILEEP KUMAR ANGIRKA

Hyderabad

Summary

To obtain a career in a new field, bringing my experience and education to benefit the company and myself. Seeking for a good environment where my knowledge can be shared and enhanced. Consequently, learning the new concepts and improving my technical and personal skills in real-time projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience

Work History

Senior Technical Support Associate

Tech Mahindra
Hyderabad
10.2023 - 05.2024
  • Proactive monitoring and documented Escalation to appropriate team.
  • Performing test and resolving.
  • Call support for troubleshooting issues.
  • Research issues and resolves technical problems.

Associate

Accenture
Hyderabad
02.2018 - 08.2023
  • Worked closely with clients to understand their business needs and requirements
  • Achieving individual target and contributing additional support to team will be the first priority
  • Resolving client queries and handling day to day activities
  • Took on additional duties to support smooth operations
  • Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency
  • Developed team communications and information for meetings
  • Achieved service time and quality targets
  • Completed designated tasks with professionalism, commitment and attention to detail.

Education

B.TECH (ECE) -

Kamala institute of technology and sciences
01.2015

INTERMEDIATE -

SR educational academy
01.2011

SSC -

Greenwood high School
01.2009

Skills

  • Service Now
  • MS Office products
  • Operating systems
  • Digital operations and Marketing

Hobbies and Interests

  • Travelling
  • Listening Music
  • Gardening.

Workshops And Achievements

  • Qualified for National cadet corps "C" certification.
  • Recognized with monthly R&R Award and Encore Award on the - basis of good performance in solving client requests and day to day activities.
  • Awarded certificate for two day international workshop on NANO science and NANO technology given by IAPT.
  • Awarded participation certificate by kits(s) for making short film.
  • Awarded merit certificate for International Karate championship
  • Awarded merit certificate by Govt. of A.P for Karate and kung-fu.

Projects

Relaxed min-max decoder architectures for Non-binary low density parity-check codes, 4, Team members Real time agriculture in embedded system, 4, Team member.

Disclaimer

I hereby declare that the information furnished here is true to the best of my knowledge.

Timeline

Senior Technical Support Associate

Tech Mahindra
10.2023 - 05.2024

Associate

Accenture
02.2018 - 08.2023

B.TECH (ECE) -

Kamala institute of technology and sciences

INTERMEDIATE -

SR educational academy

SSC -

Greenwood high School
DILEEP KUMAR ANGIRKA