Dilip A
Cafe Manager
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 12 years career in hospitality & QSR sector. Dynamic successful applying customer services and hospitality in busy business environment.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Cafe Manager
Dunkin’s
Bangalore
05.2024 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
Guest Service Ambassador (Duty Manger)
PVR Cinemas
Bengalore
04.2018 - 02.2024
- Facilitated teamwork among staff members through effective leadership skills that enhanced productivity.
- Managed daily cash handling procedures, resulting in accurate financial reporting and minimized discrepancies.
- Analyzed sales data to identify trends and opportunities for growth in both concessions and ticket sales segments of the business.
- Monitored theater cleanliness, enforcing strict hygiene standards for both employees and guests'' safety.
- Handled customer complaints professionally, resolving issues promptly to maintain a positive atmosphere in the cinema.
- Supervised concessions staff, optimizing inventory management and increasing sales of food and beverages.
- Played a pivotal role in emergency response planning by coordinating drills or updating safety guidelines, ensuring staff and guest safety at all times.
- Trained new team members on theater policies and procedures, fostering a strong work ethic among staff.
- Enhanced customer experience by ensuring efficient cinema operations and timely show starts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted regular equipment checks, addressing any maintenance needs promptly to minimize downtime.
- Oversaw ticketing operations, implementing strategies to reduce wait times and improve customer satisfaction rates.
- Assisted in planning and executing private events, providing exceptional guest experiences through meticulous coordination.
Assistant Store Manager
Frozen Bottle
Bengaluru
04.2017 - 03.2018
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Assistant Store Manager
McDonald’s
Bengalore
06.2010 - 05.2017
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
Education
Master Of Business Administration - Finance
Adithya Institute of Management Studies
04.2022 - Current
Bachelor Of Commerce - Business And Managerial Economics
CV Raman Institute of Management Studies
04.2015 - 04.2018
SSLC -
Shree Chennakeshwara Kannda High School
03.2008 - 03.2009
Business Communications
Sheshadri Puram PU College
04.2012 - 03.2015
Skills
Inventory Management
Customer Service
Time Management
Service Coordination
Resource Allocation
Employee Development
Cash Management
KPI Setting and Review
Business Administration
Relationship Building
Work Planning and Organization
Operations Management
Delegating Work
Performance Management
Team building expertise
Team Development
Shift Scheduling
Staff Scheduling
Operational Oversight
Operational Efficiency
Inventory Controlling
Team building
Culture Improvements
Timeline
Cafe Manager
Dunkin’s
05.2024 - Current
Master Of Business Administration - Finance
Adithya Institute of Management Studies
04.2022 - Current
Guest Service Ambassador (Duty Manger)
PVR Cinemas
04.2018 - 02.2024
Assistant Store Manager
Frozen Bottle
04.2017 - 03.2018
Bachelor Of Commerce - Business And Managerial Economics
CV Raman Institute of Management Studies
04.2015 - 04.2018
Business Communications
Sheshadri Puram PU College
04.2012 - 03.2015
Assistant Store Manager
McDonald’s
06.2010 - 05.2017
SSLC -
Shree Chennakeshwara Kannda High School
03.2008 - 03.2009