Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dilip A

Cafe Manager
Bangalore

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 12 years career in hospitality & QSR sector. Dynamic successful applying customer services and hospitality in busy business environment.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

Cafe Manager

Dunkin’s
Bangalore
05.2024 - Current
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.

Guest Service Ambassador (Duty Manger)

PVR Cinemas
Bengalore
04.2018 - 02.2024
  • Facilitated teamwork among staff members through effective leadership skills that enhanced productivity.
  • Managed daily cash handling procedures, resulting in accurate financial reporting and minimized discrepancies.
  • Analyzed sales data to identify trends and opportunities for growth in both concessions and ticket sales segments of the business.
  • Monitored theater cleanliness, enforcing strict hygiene standards for both employees and guests'' safety.
  • Handled customer complaints professionally, resolving issues promptly to maintain a positive atmosphere in the cinema.
  • Supervised concessions staff, optimizing inventory management and increasing sales of food and beverages.
  • Played a pivotal role in emergency response planning by coordinating drills or updating safety guidelines, ensuring staff and guest safety at all times.
  • Trained new team members on theater policies and procedures, fostering a strong work ethic among staff.
  • Enhanced customer experience by ensuring efficient cinema operations and timely show starts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Conducted regular equipment checks, addressing any maintenance needs promptly to minimize downtime.
  • Oversaw ticketing operations, implementing strategies to reduce wait times and improve customer satisfaction rates.
  • Assisted in planning and executing private events, providing exceptional guest experiences through meticulous coordination.

Assistant Store Manager

Frozen Bottle
Bengaluru
04.2017 - 03.2018
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Assistant Store Manager

McDonald’s
Bengalore
06.2010 - 05.2017
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.

Education

Master Of Business Administration - Finance

Adithya Institute of Management Studies
04.2022 - Current

Bachelor Of Commerce - Business And Managerial Economics

CV Raman Institute of Management Studies
04.2015 - 04.2018

SSLC -

Shree Chennakeshwara Kannda High School
03.2008 - 03.2009

Business Communications

Sheshadri Puram PU College
04.2012 - 03.2015

Skills

Inventory Management

Timeline

Cafe Manager

Dunkin’s
05.2024 - Current

Master Of Business Administration - Finance

Adithya Institute of Management Studies
04.2022 - Current

Guest Service Ambassador (Duty Manger)

PVR Cinemas
04.2018 - 02.2024

Assistant Store Manager

Frozen Bottle
04.2017 - 03.2018

Bachelor Of Commerce - Business And Managerial Economics

CV Raman Institute of Management Studies
04.2015 - 04.2018

Business Communications

Sheshadri Puram PU College
04.2012 - 03.2015

Assistant Store Manager

McDonald’s
06.2010 - 05.2017

SSLC -

Shree Chennakeshwara Kannda High School
03.2008 - 03.2009

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