Summary
Overview
Work History
Education
Timeline
Skills
Certification
Generic

Dilip Barman

E-commerce Logistics Associate
Siliguri,WB

Summary

Proven logistics leader from Shadowfax Technologies, adept in streamlining Middle Mile and Last Mile operations, enhancing delivery efficiency by optimizing processes and leveraging TMS. Skilled in data analysis and team leadership, I excel in driving continuous improvement and maintaining high customer satisfaction. My approach combines strong analytical capabilities with effective interpersonal skills.

Overview

6
6
years of professional experience

Work History

Associate Lead

Shadowfax Technologies
Siliguri, India
01.2022 - Current
  • As a Middle Mile E-commerce Logistics Specialist, I oversee the efficient transportation and movement of goods between distribution centers, warehouses, and fulfillment hubs. My role is pivotal in ensuring timely and cost-effective operations, supporting the supply chain's integrity in meeting customer demands. and whole operation with Manpower managment
  • Transportation Management: Coordinate and monitor the movement of goods between distribution points, ensuring adherence to schedules and optimized routes.
  • Carrier Relationships: Develop and maintain relationships with third-party logistics providers (3PLs), ensuring performance aligns with contractual obligations and service levels.
  • Inventory Coordination: Collaborate with inventory and demand planning teams to ensure sufficient stock levels and proper flow alignment across locations.
  • Data Analysis: Analyze shipment data, transportation metrics, and operational KPIs to identify trends and areas for improvement.
  • Problem-Solving: Address delays, capacity shortages, and other logistical challenges, maintaining customer satisfaction and service levels.
  • Compliance and Safety: Ensure all operations adhere to regulatory and safety standards for transportation and logistics.
  • Technology Integration: Leverage transportation management systems (TMS) and other logistics software to streamline processes and enhance visibility.

Last Mile Hub Manager

Pindot Express Service Provider of Amazon
Siliguri, India
06.2018 - 11.2021

As a Last Mile Delivery Hub Manager, I am responsible for overseeing the final stage of the delivery process, ensuring that customer orders are efficiently and accurately delivered. My role involves managing hub operations, optimizing processes, and leading a team to meet delivery targets while maintaining high levels of customer satisfaction.

  • Hub Operations Management: Oversee day-to-day operations of the delivery hub, including inbound and outbound , revers process targeting delivery percentage
  • Team Leadership: Recruit, train, and manage delivery personnel, supervisors, and support staff to ensure smooth operations.
  • Route Optimization: Implement routing strategies to enhance delivery efficiency, minimize costs, and reduce delivery times.
  • Performance Monitoring: Track and analyze delivery metrics such as on-time delivery rates, order accuracy, and customer feedback to drive continuous improvement.

Education

Bachelor of Arts - Bachelor of Arts

North Bengal University
06-2011

Timeline

Associate Lead

Shadowfax Technologies
01.2022 - Current

Last Mile Hub Manager

Pindot Express Service Provider of Amazon
06.2018 - 11.2021

Bachelor of Arts - Bachelor of Arts

North Bengal University

Skills

Strong leadership

Transportation planning

Warehouse management

Distribution center operations

Supply chain operations

Warehousing processes

Inventory management procedures

Loss prevention

Certification

  • Spot award from Shadowfax Technology 2023-Jan
  • Certificate of Appreciation from Shadowfax Technology 2024-August
  • Amazon Rockstar from Amazon India 2018-September
Dilip BarmanE-commerce Logistics Associate