Dilip D
Strategic Account Manager | Enterprise Sales & Key Account Growth Specialist | B2B Sales | Tech Solutions | Customer Success Leader
Bengaluru
Summary
B2B sales and account management professional with 15+ years of experience in IT/Enterprise solutions across India and the Middle East. Proven track record in driving revenue growth for ERP, CRM, and business intelligence products. Expertise in key account development and consultative selling to large enterprises in IT, retail, education, and manufacturing sectors. Consistently met or exceeded quarterly sales targets through strategic planning and relationship management. Skilled in end-to-end sales cycle management including lead generation, RFP/RFI response, proposal development, and negotiations. Collaborated closely with cross-functional teams (presales, delivery, marketing) to ensure successful solution implementation. Strong international experience: secured global clients and projects (Oman, USA, Singapore) and managed partnerships with U.S.-based technology partners. Adept at channel and alliance management, aligning partner goals with organizational objectives.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Strategic Account Relationship Manager
Ample Technologies Pvt. Ltd.
06.2017 - Current
- Drive corporate sales of Apple portfolio, MDM, and mobility solutions to enterprise clients in the IT, retail, and financial sectors. Developed tailored IT solutions for key accounts, generating consistent quarterly revenue.
- Established and managed multi-tier executive relationships to ensure long-term business partnerships and client satisfaction. Coordinated with CXO-level stakeholders to align solutions with client needs.
- Consistently achieved 100%+ of sales targets quarterly and annually through proactive account management and expanding service offerings. Focused on high-value deals and upsell opportunities.
- Acquired new enterprise customers, contributing ~20% of quarterly sales from new account development. Oversaw customer outreach campaigns (email and events) to drive product awareness among prospects.
- Managed post-sales activities including channel partner support and customer service coordination. Forecasted monthly sales and ensured timely payment collections from key accounts.
- Mentored junior team members, sharing best practices in account management techniques and fostering professional development throughout the department.
- Worked closely with marketing teams on targeted campaigns designed specifically for key accounts.
- Developed long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Collaborated with cross-functional teams to deliver exceptional service and support for major accounts.
- Established clear performance metrics for tracking progress toward goals, enabling continuous improvement within the team''s operations.
- Provided sales forecasts and regular updates to senior management, enabling accurate budgeting and resource allocation decisions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Business Development Manager
Excel Business Solutions
12.2014 - 06.2017
- Drove new business development for ERP, CRM, Oracle products, and custom software services. Managed the full sales cycle from lead generation to bid management, proposal presentation, and deal closure.
- Won new accounts across educational institutions, manufacturing, and small-to-medium businesses, expanding ERP license and service revenue. Streamlined techno-commercial negotiations to improve closing rates and sales margins.
- Collaborated with presales and technical teams to deliver solution demonstrations, proofs-of-concept, and detailed proposals. Conducted gap analysis of client requirements (RFP/RFI) for India and Oman markets to tailor solution designs.
- Oversaw marketing and lead-generation campaigns (email campaigns, collaterals) to support new product/service launches. Maintained CRM pipeline and tracked opportunities to achieve quarterly targets.
- Managed key partnerships in the USA: developed joint business plans and enablement programs with technology partners to drive market entry and product adoption. Ensured compliance and ethical standards in all partner engagements.
Associate Business Development Manager
Symbios Soft Tech Pvt. Ltd.
07.2011 - 12.2014
- Expanded sales of ERP and e-learning solutions in India, the USA, the UK, and the Middle East. Secured new accounts in diverse markets, including the company’s first international client.
- Led end-to-end sales and account management: generated leads, prepared RFP responses, negotiated contracts, and closed deals. Managed relationships with existing clients to identify upsell and cross-sell opportunities.
- Acted as single point of contact for domestic and international clients, coordinating project scopes and transitions with internal teams. Utilized Salesforce CRM for pipeline management and opportunity tracking.
- Consistently exceeded quarterly and annual sales targets through aggressive sales strategies and strong customer focus. Received multiple accolades for high performance.
Business Development Manager
Internexium Technologies
08.2008 - 07.2011
- Promoted ERP and customized Business Intelligence (BI) solutions to increase market share. Engaged in full sales-cycle management including lead qualification, proposal development, and closing deals.
- Identified and won new accounts to grow ERP/BI business. Implemented strategic sales initiatives to penetrate education and industrial segments.
- Worked closely with delivery teams to ensure successful implementation of contracted solutions. Maintained a robust sales pipeline through continuous prospecting and follow-up.
Education
MBA - Business Administration
JAIN University
Bangalore, IndiaBCA - undefined
Vinayaka Mission University
Salam, IndiaSkills
Key Account Management & B2B Sales
Timeline
Strategic Account Relationship Manager
Ample Technologies Pvt. Ltd.
06.2017 - Current
Business Development Manager
Excel Business Solutions
12.2014 - 06.2017
Associate Business Development Manager
Symbios Soft Tech Pvt. Ltd.
07.2011 - 12.2014
Business Development Manager
Internexium Technologies
08.2008 - 07.2011
BCA - undefined
Vinayaka Mission University
MBA - Business Administration
JAIN University
Key Achievements
Record Sales Performance:
- Achieved a record 510% of quarterly sales target (June 2013) and 239% of the quarterly target at Symbios Soft Tech, earning Highest Percentage Achiever recognition.
- Top Sales Awards: Honoured with “Sales Star of the Month” award five times during 2015–2016 for outstanding sales performance.,
- Strategic Promotions: Promoted to Associate Manager (Sales & Marketing) at Symbios and later to Key Account Manager at Ample Technologies in recognition of exceptional results.,
- International Expansion: Secured Symbios Soft Tech’s first-ever international client (USA), significantly expanding the company’s global footprint.,
- Major Projects: Led technology implementations such as a Warehouse Management System for Coca-Cola India and an ERP solution for SAM Engineering (Oman).
- Delivered 3D e-learning modules for clients including EON Reality (Singapore) and Cyber Anatomy (USA).