Dilip Gareja
Panvel
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
CRM Manager Retail
Reliance retail Limited
Kharghar
01.2021 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Retail Store Manager
Snehanjali Pvt Ltd (DIGI1)
Panvel
05.2017 - 12.2019
- Trained and managed associates in customer service and sales techniques.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed scheduling for store shifts to accomplish proper staffing.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Helped develop and consistently enforced top-notch customer service standards across departments.
Department Manager
Kings Electronics
Airoli
05.2016 - 03.2017
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Retail Sales Associate
Vijay Sales
kharghar
06.2012 - 05.2016
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size
Reatil Sales Accosiate
Aditya Birla Retail Limited
vashi
01.2011 - 06.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
LBH High School
Panvel 03.2004 - 03.2004
Science
MPASC College
Panvel 06.2005 - 02.2006
Diploma in Comuter Engg
Pillai's Polytechnic
Panvel 06.2006 - 05.2010
Bachelor of Science - Information Technology
Institute of Management & Engineering Technology
Mumbai 06.2013 - 06.2016
Skills
Staff education and training
Timeline
CRM Manager Retail
Reliance retail Limited
01.2021 - 04.2022
Assistant Retail Store Manager
Snehanjali Pvt Ltd (DIGI1)
05.2017 - 12.2019
Department Manager
Kings Electronics
05.2016 - 03.2017
Bachelor of Science - Information Technology
Institute of Management & Engineering Technology
06.2013 - 06.2016
Retail Sales Associate
Vijay Sales
06.2012 - 05.2016
Reatil Sales Accosiate
Aditya Birla Retail Limited
01.2011 - 06.2012
Diploma in Comuter Engg
Pillai's Polytechnic
06.2006 - 05.2010
Science
MPASC College
06.2005 - 02.2006
High School Diploma -
LBH High School
03.2004 - 03.2004
Similar Profiles
SAMEER UPADHAYASAMEER UPADHAYA
Store & Operations Manager at RELIANCE RETAIL LIMITED (Reliance Trends)Store & Operations Manager at RELIANCE RETAIL LIMITED (Reliance Trends)
Asha JosephAsha Joseph
Deputy Manager (Category- Fruits and Vegetables) at Reliance Retail LimitedDeputy Manager (Category- Fruits and Vegetables) at Reliance Retail Limited
Kuntal GhoshKuntal Ghosh
Senior Manager - HR at Reliance Retail LimitedSenior Manager - HR at Reliance Retail Limited
Amit SahooAmit Sahoo
Deputy Manager at Reliance Retail Limited - (JioMart)Deputy Manager at Reliance Retail Limited - (JioMart)
Pramod LakhimalePramod Lakhimale
SR.MANAGER PROCUREMENT at VICEROY PROPERTIESSR.MANAGER PROCUREMENT at VICEROY PROPERTIES