Summary
Overview
Work History
Education
Skills
Certification
Websites
Core Competencies
Timeline
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Dilip Gobikrishnan

Product Support Engineer
Chennai,TN

Summary

Product Owner and Multi-skilled Engineer with 13+ years of experience spanning aerospace systems and software-enabled solutions. Proven track record of managing product backlogs, driving cross-functional collaboration, and delivering high-quality, regulatory-compliant outcomes. Adept at working with Agile frameworks, defining roadmaps, and bridging the gap between business requirements and technical execution. Skilled in leveraging tools such as Jira, Confluence, ADO, and Tableau to manage workflows, monitor KPIs, and support data-driven decisions. Recognized for leadership, mentoring, and the ability to align both hardware and software product strategies with organizational goals.

Overview

12
12
years of professional experience
5
5
Certifications

Work History

Product Support Engineer

Boeing India Pvt Ltd
01.2022 - Current
  • As a PO, I leverage my expertise in translating customer needs into successful product strategies, to deliver innovative solutions that drive business growth to a successful product.
  • MEOSS- Developing a web application for the manufacturing engineers to access customized tasks with multiple data source to develop a product.
  • CIID – Developing a customer integration dashboard to manage and communicate the airplane health status.
  • Engage in business requirement discussion with Product manager and Stakeholder
  • Analyze the requirements and work with Biz team and Architect to transform business requirements, breaking down epics into features.
  • Develop Proof of Concepts to help the stakeholder understand the solution better.
  • Associate in skill resource planning and tech stake decisions.
  • Assist in creating a product roadmap to articulate stakeholder on product vision, strategy, priorities and progress of product.
  • Proactively assessed potential gaps and risks impacting desired product delivery, communicating findings and concerns directly to stakeholders.
  • Work to transform business requirements into user stories with well-defined DoR’s, DoD’s and Acceptance Criteria.
  • Create and maintain the backlogs in Jira/ADO work management tool for better collaboration and to track progress efficiently
  • Execute the sprint planning with scrum team by listing the prioritized user stories for particular sprint and brief it to perform the story point estimations.
  • Participate in scrum activities like daily scrum, backlog refinement, retrospective and sprint demos accordingly.
  • Run Sprint reviews and provide demo of developed product to business stakeholders and gauge stake holder response for the Work in progress.
  • Collate and analyze Sprint metrics to draw insights into individual level productivity and sprint on sprint performance.
  • Perform functional testing before release of features and perform root cause analysis in case of defects.
  • Ensure scrum compliance to Agile ways of working
  • Facilitate the product delivery activities to end customer.
  • Certified AS9100D Internal Auditor and perform audits to organization specified audit norms.
  • Collaborate often with scrum team to maintain a healthy working environment.

Technical Lead

777 & 757
01.2017 - 01.2022
  • Acted as Product Owner proxy for IPC and AMM deliverables, managing a 28-member team backlog across multiple product lines.
  • Defined and implemented project KPIs, resource allocation strategies, and WBS for on-time delivery.
  • Facilitated Agile ceremonies (sprint planning, reviews, retrospectives), ensuring clarity of requirements and stakeholder alignment.
  • Partnered with software and documentation teams to improve processes, reduce cycle time, and achieve first-time quality under AS9100D standards.
  • Mentored junior engineers in Agile methodologies, backlog management, and product support documentation best practices.

Technical Lead

MITAC (Mitsubishi Aircraft Corporation) MRJ70 & MRJ90
01.2017 - 10.2018
  • Proactively assumed project leadership for the Mitsubishi Aircraft Corporation Parts Catalogue and AMM project, directing a 7-member team in planning and execution.
  • Enhanced project efficiency and stakeholder communication by implementing training on new tools/techniques and proactively engaging with US/UK stakeholders on priorities, challenges, and resource management.
  • Significantly improved project outcomes by leading root cause analysis for quality issues, implementing process improvements through knowledge transfer, and achieving on-time delivery with satisfied customers and quality targets.

Design Engineer 2

787 Dreamliner
02.2016 - 12.2016
  • Created and revised software-driven technical publications in compliance with ATA iSpec 2200 and S1000D standards.
  • Collaborated with stakeholders and suppliers to manage deliverables, implement customer change requests, and ensure compliance with program deadlines.
  • Supported the digital transformation of technical illustration workflows using Enovia, Teamcenter, and CAD/PLM tools.
  • Mentored illustrators, ensuring quality control, adherence to standards, and delivery consistency.

Design Engineer

Boeing Commercial Aircraft -737,767,777 & 747
04.2013 - 07.2015
  • Draft, design and develop the Aircraft payloads component based on the model specification.
  • Analyzing, formulating and validating the engineering interpretation of Boeing commercial aircraft components and structures from core engineering documents
  • Scheduling and delivering various products as per the deadlines adhering to the established styles and procedures.
  • Impact Analysis of change drivers Engineering drawings, Service Bulletins (SB), Vendor SB, Component Maintenance Manual (CMM), Request for Revision (RFR), Customer Oriented Change (COC), Maintenance Planning Document (MPD).
  • Authenticating quality of the production to be delivered to the end customer as per quality standards.

Education

BE - Aeronautical Engineering

Tagore Engineering College, Anna University
Chennai
01.2012

Skills

Product Management Tools: Jira, Confluence, Azure DevOps (ADO), Rally, Trello

Collaboration & Design: Miro, Figma, MS Teams, SharePoint

Data & Analytics: SQL, Tableau, Excel (Advanced)

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Certification

Project Management Fundamentals

Websites

Core Competencies

  • Product Owner & Agile Delivery: Backlog grooming, user stories, sprint planning, KPIs, roadmap alignment
  • Software & Tools: Jira, Confluence, Azure DevOps, SharePoint, Tableau, Bitbucket, Bamboo, Python scripting
  • Domain Expertise: Aerospace systems, flammability compliance, technical publications, regulatory standards (FAA, EASA, DGCA)
  • Product Support Engineering: Application feature definition, operational value streams, integrated support systems
  • Collaboration & Leadership: Stakeholder communication, cross-functional team leadership, mentoring, training
  • Engineering Tools: AutoCAD, CATIA, NX, ISODRAW, Enovia, Teamcenter

Timeline

Product Support Engineer

Boeing India Pvt Ltd
01.2022 - Current

Technical Lead

777 & 757
01.2017 - 01.2022

Technical Lead

MITAC (Mitsubishi Aircraft Corporation) MRJ70 & MRJ90
01.2017 - 10.2018

Design Engineer 2

787 Dreamliner
02.2016 - 12.2016

Design Engineer

Boeing Commercial Aircraft -737,767,777 & 747
04.2013 - 07.2015

BE - Aeronautical Engineering

Tagore Engineering College, Anna University

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Dilip GobikrishnanProduct Support Engineer