Food and Travel
Hi, I’m
Dilip Humcha
Operations Manager
Bengaluru
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Skilled Executive with 16+ years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, Healthcare consulting and Insurance Enrollment, maintenance, claim management. Accomplished Team Manager with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
17
years of professional experience
3
years of post-secondary education
Work History
Cognizant Technology Solutions India Pvt LtdBengaluru
Senior Executive
11.2022 - Current
Job overview
- Enabled learning and development reach by sourcing funding, and capitalizing on market opportunities.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Implemented new strategies and learning goals in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Helped the organization grow in the Healthcare Vertical across India and APAC regions.
Cognizant Technology Solutions India Pvt LtdBengaluru
Operations Team Manager
10.2021 - 11.2022
Job overview
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced operational risks while organizing data to forecast performance trends.
Cognizant Technology Solutions India Pvt LtdBengaluru
Operations Team Leader
09.2017 - 09.2021
Job overview
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse processes and service initiatives.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Oversaw 2 teams workload and consistently achieved productivity targets.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Sat on new hire interviewing panel and made recommendations.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
MModal Global Solutions Pvt LtdBengaluru
Performance Coach
05.2013 - 09.2017
Job overview
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Contributed to interviewing process and made new hire recommendations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Set schedules and oversaw daily workflow.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Analyzed department metrics and performance and reported findings to management.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
MModal Global Solutions Pvt LtdBengaluru
Medical Language Specialist
07.2006 - 06.2013
Job overview
- Reviewed documentation for compliance with requirements and accuracy of information.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained 100% accuracy rate for spelling and content.
- Edited drafts created from speech recognition software.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
Education
PES Institute of Applied SciencesBengaluru
Bachelor of Science from Biochemistry, Zoology, And Genetics
06.2002 - 05.2005
Skills
Growth planning
Procedure implementation
Performance improvement
Operations oversight
Operational management
Budgeting
Staff Management
Strategic planning
Mail handling
Policy Development
Interests
Reading and Personality Development
Fine Arts and Music (Classical, fusion, pop)
Cooking
Passionate cook and have self-learned abilities to cook across various international and domestic cuisines. Love to share the joy with friends and family.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Executive
Cognizant Technology Solutions India Pvt Ltd
11.2022 - Current
Operations Team Manager
Cognizant Technology Solutions India Pvt Ltd
10.2021 - 11.2022
Operations Team Leader
Cognizant Technology Solutions India Pvt Ltd
09.2017 - 09.2021
Performance Coach
MModal Global Solutions Pvt Ltd
05.2013 - 09.2017
Medical Language Specialist
MModal Global Solutions Pvt Ltd
07.2006 - 06.2013
PES Institute of Applied Sciences
Bachelor of Science from Biochemistry, Zoology, And Genetics
06.2002 - 05.2005