Dilip Kumar
Senior Systems Administrator For O365
Bangalore
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 7-years of progressive IT experience. Seasoned System Administrator with 4-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Systems Administrator
IBM
Bangalore
12.2020 - Current
- Diagnosed and resolved hardware and software issues.
- Devised scripts and automation tools to improve system efficiency.
- Mentored employees and offered constructive feedback for performance improvement.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Maximized system availability through development and testing of contingency plans.
- Attended meetings to deliver status reports to key stakeholders.
- Planned and implemented upgrades to system hardware and software.
Centralized Technical Support
IBM
Gurgaon
12.2016 - 12.2020
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Technical Support Engineer
Honeywell
Gurgaon
01.2016 - 09.2016
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Gathered trend data from customer calls and interactions.
- Updated and maintained current customer support database.
- Maintained response times to support business continuity.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
B.Tech - Electronics And Communications Engineering
Galgotias University
Greater Noida 07.2012 - 10.2015
Diploma - Electronics And Communications Engineering
Sri Sai Ram Polytechnic College
Chennai 07.2006 - 04.2010
Skills
System upgrades
Technical Analysis
Performance Analysis
Hardware knowledge
MS Office
Good Telephone Etiquette
Interpersonal Communication
Flexible and Adaptable
Problem-Solving
Cultural Awareness
Organization and Time Management
Critical Thinking
Planning and Coordination
Maintaining security
Managing mail
Security protocol understanding
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 8 in the development of IAM, O365 & SD Collaborated Team.
- Documented and resolved MS Teams issues which led to Zero Escalations.
- Resolved product issue through consumer testing.
Certification
Certified Microsoft Teams Voice Engineer, MS-720
Timeline
Certified Microsoft Teams Voice Engineer, MS-720
09-2022
Proof Point Mail security
04-2021
Senior Systems Administrator
IBM
12.2020 - Current
Centralized Technical Support
IBM
12.2016 - 12.2020
Technical Support Engineer
Honeywell
01.2016 - 09.2016
B.Tech - Electronics And Communications Engineering
Galgotias University
07.2012 - 10.2015
Diploma - Electronics And Communications Engineering
Sri Sai Ram Polytechnic College
07.2006 - 04.2010