Dilip Kumar
Technical Support Engineer
Summary
Proven Associate Engineer at HCL Technologies, adept in remote support and problem-solving, significantly enhanced customer satisfaction through effective system troubleshooting. Excelled in teamwork, mentoring junior team members at Citrix R&D, and excelled in technical troubleshooting, ensuring business continuity with rapid response strategies. Flexible Technical Support Engineer with almost 2 years of experience helping clients maintain smooth operations. Expertise in NetScaler and Network Troubleshooting. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Associate Engineer
HCL Technologies
04.2024 - Current
- Assisting customers to achieve requirement and new configuration based on business specifications.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Citrix R&D
09.2022 - 03.2024
- Troubleshooting and resolving various client issues in Network and NetScaler Load Balancer.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained response times to support business continuity.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Engineering - Electronics And Communications Engineering
East West Institute of Technology
Bengaluru, India 04.2001 -
Skills
Teamwork and Collaboration
Timeline
Associate Engineer
HCL Technologies
04.2024 - Current
Technical Support Engineer
Citrix R&D
09.2022 - 03.2024
Bachelor of Engineering - Electronics And Communications Engineering
East West Institute of Technology
04.2001 -
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