Dilip Kumar

Accounts Receivable:

• Managed end-to-end AR operations for a portfolio of 90+ clients, including invoicing, collections, cash application, and dispute resolution.
• Reduced Days Sales Outstanding (DSO) by 80% through proactive collections and improved customer engagement.
• Resolved high-volume billing disputes by collaborating with internal teams and customer AP departments, improving customer satisfaction and cash flow.
• Reconcile customer accounts to ensure payment accuracy and resolve discrepancies.
• Ensured accurate and timely posting of payments, resolved unapplied payments and maintained clean account reconciliations.
• Coordinated with cross-functional teams (Sales, Order Management, Customer Service) to align billing accuracy and resolve account issues.
• Maintain a detailed record of transactions and assist in reporting on receivables for month-end and year-end close.
• Prepare aging reports and escalate unresolved issues to management.
• Assist in the preparation of financial statements and audit documentation.
• Supported internal/external audits by providing documentation and ensuring SOX compliance in AR processes.
• Ensure compliance with accounting policies and procedures to maintain financial integrity.
• Trained and mentored junior team members on AR best practices and ERP systems.

Accounts Payable:

• Review and process vendor invoices, ensuring accuracy and adherence to company policies.
• Effectively processed international payments to partners and vendors utilizing diverse payment methods (Wire transfers, ACH transfers, GACH transfers, and SEPA transfers) through HSBC and JPM banks.
• Resolve payment discrepancies or disputes by communicating with vendors and internal departments.
• Ensure compliance with financial policies and regulations while maintaining strong relationships with vendors.

Accounts Receivable:

• Generate and send out invoices in a timely manner to clients.
• Monitor and follow up on overdue accounts and outstanding invoices.
• Reconcile customer accounts to ensure payment accuracy and resolve discrepancies.
• Process and apply incoming payments to the correct accounts.
• Maintain a detailed record of transactions and assist in reporting on receivables for month-end and year-end close.
• Communicate effectively with customers to address payment issues, negotiate payment plans, and respond to inquiries.
• Collaborate with sales and customer service teams to resolve billing issues and ensureclient satisfaction.
• Prepare aging reports and escalate unresolved issues to management.
• Assist in the preparation of financial statements and audit documentation.
• Ensure compliance with accounting policies and procedures to maintain financialintegrity.

Accounts Payable:

• Review and process vendor invoices, ensuring accuracy and adherence to companypolicies.
• Verify and reconcile payment terms, purchase orders, and contracts.
• Effectively processed international payments to partners and vendors utilizing diversepayment methods (Wire transfers, ACH transfers, GACH transfers, and SEPA transfers)through HSBC and JPM banks.
• Resolve payment discrepancies or disputes by communicating with vendors and internal departments.
• Reconcile accounts payable ledger to ensure all payments are accurately recorded.
• Assist in preparing aging reports and provide regular updates on accounts payable status.
• Ensure compliance with financial policies and regulations while maintaining strong relationships

Expense Reimbursements:

• Managed and recorded expense reimbursements using SAP Concur.
• Accurate and timely expense reimbursement by meticulously validating employee expense reports.
• Provided guidance to newly hired employees on the process of submitting expense claims in SAP Concur.
• Maintained accurate records of all payments and expense claim backups.
• Addressed employee concerns pertaining to expense claims, payment schedules, and Concur login credentials.

• Processed 401(k) DC plan transactions including Distributions, Hardship Withdrawals, In-Service Withdrawals, Rollovers, Loan Payoffs, RMDs, Enrollments, and Beneficiary Updates using OMNI Web and OMNI Online systems.
• Conducted thorough quality reviews of financial and non-financial transactions to ensure compliance with 401(k) plan rules, regulatory standards, and internal control procedures.
• Verify eligibility, vesting status, and account balances before processing distributions.
• Communicate with participants or plan sponsors to clarify withdrawal options and resolve issues.
• Maintain detailed records of processed transactions for audit and compliance purposes.

• Process all types of withdrawal transactions including: Regular/termination distributions, Hardship withdrawals, In-service withdrawals, Direct rollovers to other qualified plans or IRAs, Loan payoffs and deemed distributions & Required Minimum Distributions (RMDs).
• Review participant requests for completeness and compliance with plan documents and federal regulations.
• Verify eligibility, vesting status, and account balances before processing distributions.
• Communicate with participants or plan sponsors to clarify withdrawal options and resolve issues.
• Maintain detailed records of processed transactions for audit and compliance purposes.
• Support year-end processing and reconciliation of all withdrawal-related activities.
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• Handle inbound emails and chat interactions related to mobile, broadband, and other telecom services.
• Address customer queries regarding billing, plan activation, service changes, data usage, and account information.
• Troubleshoot technical issues related to connectivity, SIM activation, network settings, and device compatibility.
• Log service requests and escalate unresolved issues to technical or backend support teams as necessary.
• Educate customers about new products, plans, offers, and value-added services to improve customer retention and satisfaction.
• Process requests for plan upgrades/downgrades, address changes, bill adjustments, or disconnections in a timely manner.
• Contribute to team targets on customer satisfaction, first-call resolution (FCR), and average handling time (AHT).