DILIP KUMAR KUMAR

Senior Associate and Developer

Miracle Software Systems

07.2014 - Current

Knowledge on Architecture with IBM Sterling Integrator, SFG, SSP.
Upgraded IBM Sterling Integrator to 6.1.2.3.
Good working knowledge on Aviation industry. Planning to implement MFA and migrating On-Premises server to AWS.
Guiding team in issue resolutions.
Worked on customer onboarding, interacting with Trading partners on EDI onboarding.
Reviewing the implementation guides, MRS documents, MAPS, Business Process, Communication setups, SAP partner profiles developed by the team and providing PROD approvals.
Working on JIRRA Sprint, Epics, user stories, go lives ensuring successful closer.
Development of EDI maps, business process, working with SAP and protocol setups (FTP, FTPS, SFTP, AS2, HTTP, HTTPS, OFTP2)
Developing inbound and outbound flows and building customs business flows as per the requirement.
Responsible for Production move and approving the change requests.
Automated SAP Inbound and Outbound Error reports using SI Business processes.
Developed automated error report extracts from Daily transactions to provide them to customers.
Was part of SI Server Upgrade from version 5.2.6.0 to 6.0.3.0 in both UAT and Production environments.
Provided analysis to improve SI performance by re-arranging queues of business processes.
Have been part of Partner Profile Setup and Routing setup in SAP system for new Customer on boarding.
Communicating with trading partners for application maintenance and responsible for updating the changes such as certificate renewal, new protocol setups (FTP, FTPS, SFTP, AS2, HTTP, HTTPS, OFTP2).
Working on support activities for all the regions, analyzing the issues and reporting to the regional team.
Initiated many automated processes in Sterling Integrator to reduce the manual effort in support.
Development of EDI maps and working with SAP and business users.
Developing inbound and outbound flows and building customs business flows as per the requirement.
Responsible for Production move and updating the artifacts to Production.
Creating the rules on Lightwell B2B framework and using MAPS from SI.
End to End testing is done and follow up with the partner.
Developed business processes which automates few existing manual order creation processes.
Worked on creating Mapping Specifications form Maps which are already developed.
Creating Test Plans and Change requests to deploy objects to Production.
Production support for moved objects by me.
Monitoring of system health, including disk space and failed process, checking system level errors, Translation error and responds accordingly.
Monitoring Windows 2003 server for incoming and outgoing transactions.
Developed new maps to convert EDI ANSI X12 into client’s proprietary formats.
Interacting with the customers TP and getting all the requirements and necessaries using JIRRA.
Achieved automation of both inbound and outbound envelopes creation via external user interface.
24/7 Oncall setup once in a month for working on P1 issues.
Analyzed the file structures of import file which used to create TP Profiles, Envelopes and Certificates without using SI dashboard.
Created maps to create a new user to access SI dash board by import/export file.
Enabled certificate uploading from external user interface to SI back end system.
Created maps and business processes to create inbound and outbound envelopes in SI by importing file to SI server.
Created a complete design for 'trading partner self on-boarding' model.
Map Development using IBM Sterling Integrator.
Trained and supported new team members, maintaining culture of collaboration.
Developed and implemented strategies to increase customer satisfaction and engagement.
Analyzed customer data to identify trends and anticipate customer needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Increased customer service success rates by quickly resolving issues.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Completed daily logs for management review.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Trained and supervised employees on office policies and procedures.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Performed wide-ranging administrative, financial and service-related functions.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Proofread and edited documents for accuracy and grammar.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Volunteered to help with special projects of varying degrees of complexity.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Served as corporate liaison for finance, IT, and marketing departments.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Drafted common document templates to reduce time spent creating documents from scratch.
Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

Summary

Overview

Work History

Senior Associate and Developer

Developer

Support

Education

Bachelor of Science - Electronics and Communications

Skills

Websites

Domain Expertise

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Languages

Timeline

Senior Associate and Developer

Developer

Support

Bachelor of Science - Electronics and Communications

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