Casemanager application and platform support, Juniper customer, Sunnyvale, USA, Build, Release, DevOps, Application support and Platform Development, 07/2016 - 08/2018, J2EE,Tomcat, SAP, Oracle Fusion, S3,ActiveMQ,Kinesis,KCL,MYSQL,IAM Redis Cache,Mongo DB, Tykgateway API, Ansible, 8, Case Manager is a web application which enables the users to create, modify and perform other service requests operations for all juniper products. This is the most recent version of it hosted at AWS cloud with enhanced user experience., As a team working closely with Development teams to track and implement critical projects., Working closely with app Development team for designing phase of application before moving this application to AWS Cloud environment, Responded to service tickets and service requests within established time-based requirements (Within SLA)., Working with Business users on testing projects and getting UAT sign-off., Monitoring and scheduling application logs into Splunk cloud, attending any error failures alerts and subsequently fixing problems under time constraints, Maintain knowledge base of known defects and issues, processes and support techniques., Participate in Incident Management, Change Management and Problem Management processes and be accountable for root cause analysis, resolution, and reporting., Responsible for issue tracking, reporting and remediation to mitigate risks with proper root cause analysis(RCA)., Understanding criticality by participating in client’s meetings and explaining it to Team whenever any new Batch or Application is added for support., Updating Runbooks and attending Daily Status Calls., Creating ad-hoc reports for business., Participating in Team meetings with client manager, Business team and Onsite SMEs and updating it with Team and offshore management., Involved in Integration of this application in AWS cloud Platform in DEV, UAT and PROD Environment and involved in DEV, UAT Testing before application went live. LMS Application, Platform support, Juniper customer, Sunnyvale, USA, Build, Release, DevOps, Application support and Platform Development, 09/2009 - Present, Tomcat, Linux, LDAP, J2EE, SAP, Oracle Fusion, Oracle DB,IAM Tykgateway API, Ansible, 10, License Management System. Juniper License Management System (LMS) enables vendors, contract manufactures and customers to manage the license keys for their devices. it is developed with Java application and blackened it has Oracle DB. This support includes continuous monitoring of servers, deployments, troubleshooting, domain creation, On-boarding of Webservices, giving access to user for Webservice etc. We are providing SLA (Service level Agreement) based support for Juniper with ServiceNow ticketing system., As a team working closely with Development teams to track and implement critical projects., Working closely with app Development team for designing phase of application before moving this application to AWS Cloud environment, Responded to service tickets and service requests within established time-based requirements (Within SLA)., Working with Business users on testing projects and getting UAT sign-off., Monitoring and scheduling application logs into Splunk cloud, attending any error failures alerts and subsequently fixing problems under time constraints, Maintain knowledge base of known defects and issues, processes and support techniques., Participate in Incident Management, Change Management and Problem Management processes and be accountable for root cause analysis, resolution, and reporting., Responsible for issue tracking, reporting and remediation to mitigate risks with proper root cause analysis(RCA)., Understanding criticality by participating in client’s meetings and explaining it to Team whenever any new Batch or Application is added for support., Updating Runbooks and attending Daily Status Calls., Creating ad-hoc reports for business., Participating in Team meetings with client manager, Business team and Onsite SMEs and updating it with Team and offshore management., Involved in Integration of this application in AWS cloud Platform in DEV, UAT and PROD Environment and involved in DEV, UAT Testing before application went live. Software Downloads, Juniper customer, USA, Build, Release, DevOps, Application support and Platform Development, 05/2007 - 02/2008, Tomcat, Linux, LDAP, J2EE, RDS, Oracle Fusion,IAM Tykgateway API. EFS, S3, Ansible, 10, External website for customers to download software for managing software binaries and associated metadata., There are many Critical shell scripts running on their Scheduled time to Publish the latest binary releases for the Critical Software Downloads Applications, Akamai Sync Scripts and Jobs: a set of around 7 scripts scheduled at various intervals for Syncing data from Software Downloads Internal Filer to Vendor Netstorage location (Akamai) through internet (Rsync over ssh), SWDL Predeploy Process (SWDL ECO Process) Job: to perform ECO publishing from Redeploy folder to various folders on SWDL Filer, SWDL ECO Obsolete Cleanup Job: To Perform ECO Obsolete files cleanup of SWDL Filer, SWDL License file Sync Job: To Sync licenses/eula files from SWDL Filer to www.juniper.net SWDL license folders, SWDL Predeploy Web Server: To provide SWDL Predeploy Process reports to business over a webserver, SWDL Capacity Report Scripts: To provide SWDL Capacity reports to Business, EWMD SAP-CRM Report Job: To provide SWDL product data to SAP-CRM System over a CSV/Text file, EWMD JDI Report Job: To provide SWDL product data to JDI Team over a CSV/Text file, EWMD JTAC Report Job: To provide SWDL product data to JTAC Team over a CSV/Text file, SWDL S3, EFS, CorplogSync Jobs: To sync SWDL, EWMD, Legacy download.juniper.net, and Sync server logs to AWS EFS, AWS S3 & Corplog Target locations, SWDL Tools Server: Set of scripts / Jobs which support team can use for some of the binary maintenance activities for Software downloads application, Involved in Integration and migration of this application to Cloud AWS Platform in DEV, UAT and PRO Environment.Involved in DEV, UAT Testing before application went live Shared WebLogic, Savvion and SOA Platform, Motorola, Chicago, USA, Build, Release, DevOps, Application support and Platform Development, 09/2009 - 01/2011, J2EE,WebLogic, HP-UX11i, LDAP, Forum, AmberPoint, 10, Motorola is a global leader in the Mobile industry with over 85,000 employees around the globe. Motorola has a global footprint with offices in India, China, U.S and all other parts of the world. We are providing support (Offshore Model)for Shared WebLogic and Savvion Platforms for two years and six months .Shared WebLogic Platform host 50+ applications, Savvion platform host 5 business critical applications and SOA platform host 75+ business critical WebServices. This support includes continuous monitoring of servers, deployments, troubleshooting, domain creation, On-boarding of WebServices, giving access to user for particular WebService etc. We are providing SLA (Service level Agreement) based support for Motorola with Monet ticketing system., Involved in Integration of this application in Weblogic Platform in DEV, UAT and PROD Environment. Involved in DEV, UAT Testing before application Went live. STRATEGIC SOLUTIONS, In House, Build, Release, DevOps, Application support and Platform Development, 09/2009 - 01/2011, WebLogic 10.0, Solaris, J2EE (JSP, Servlet), 8, This is a Customer Relationship product, designed to establish and measure strategic sales procedures and project tracking. The project has five modules wherein we are involved in two modules. In the Admin module it contains the details of the user who logs into the company. In the Sales force automation system module it contains the information about the marketing division., Involved in Integration of this application in Weblogic Platform in DEV, UAT and PROD Environment.Involved in DEV, UAT Testing before application went live.