DILIP KUMAR DWIVEDI
Faridabad
Summary
Dynamic and results-driven professional with extensive experience at D Mart, excelling in customer engagement and sales target achievement. Proven ability to enhance store operations through effective teamwork and process improvements, fostering a positive environment. Skilled in stock replenishment and multitasking, consistently delivering exceptional service and driving customer loyalty.
Professional retail associate with keen focus on team collaboration and achieving results. Skilled in inventory management, customer service, and sales optimization. Reliable and adaptable, able to thrive in dynamic retail environments and meet changing needs. Known for fostering positive work atmosphere and driving store performance.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Sr. Store Associates
D Mart
06.2019 - Current
- Cultivated strong relationships with repeat customers, leading to increased loyalty and return visits.
- Contributed to the achievement of sales targets by consistently meeting individual performance goals.
- Participated in ongoing professional development opportunities such as workshops or seminars to stay current on industry trends and best practices.
- Proactively identified opportunities for process improvement within the store, working collaboratively with management to implement changes that led to increased efficiency and effectiveness.
- Improved store efficiency with thorough knowledge of store policies, procedures, and product offerings.
- Fostered a positive work environment by promoting teamwork, communication, and collaboration among staff members.
- Resolved complex customer issues professionally while adhering to company guidelines, ensuring a satisfactory outcome for all parties involved.
- Streamlined store operations through effective organization of merchandise and inventory management.
- Maintained a clean, safe, and welcoming store environment for both customers and employees alike.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Store Associate
Reliance Fresh Store
04.2010 - 06.2019
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Participated in training sessions to stay updated on product information and company policies.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
Education
Master of Arts - Political Science
DEEN DAYAL UPADHYAY UNIVERSITY
GORAKHPUR UTTAR PRADESH INDIA 04.2001 -
Bachelor of Arts - ECONOMICS, POLITICAL SCIENCE, HINDI, ENGLISH
PGDAV COLLEGE
New Delhi, India 04.2001 -
High School Diploma -
GBSS SCHOOL
04.2001 -
Skills
Store operations
Timeline
Sr. Store Associates
D Mart
06.2019 - Current
Store Associate
Reliance Fresh Store
04.2010 - 06.2019
Master of Arts - Political Science
DEEN DAYAL UPADHYAY UNIVERSITY
04.2001 -
Bachelor of Arts - ECONOMICS, POLITICAL SCIENCE, HINDI, ENGLISH
PGDAV COLLEGE
04.2001 -
High School Diploma -
GBSS SCHOOL
04.2001 -