Cybersecurity professional with 9+ years of experience in cybersecurity operations and IT infrastructure, specializing in endpoint security. Proficient in managing endpoint security tools, providing infrastructure management services, and serving as a Service Operations SME. Proven ability to troubleshoot complex issues, support global operations, and adhere to service levels. Seeking a role to apply strong operational expertise and contribute to a high-performing security environment.
Hi, I’m
Dilip Kumar JM
Endpoint Security Engineer
Bengaluru
Summary
Overview
9
years of professional experience
3
years of post-secondary education
7
Certificates
4
Languages
Work History
OptivBengaluru
Endpoint Security Engineer
10.2022 - Current
Job overview
- Managed and optimized Netskope security platform, implementing real-time policies and API protection to enhance data protection and threat prevention, resulting in a measurable reduction of security incidents.
- Reduced false positive alerts by [Quantifiable Percentage, e.g., 25%] through meticulous policy tuning and analysis, significantly improving operational efficiency and reducing alert fatigue.
- Collaborated with HR and Legal teams to develop and implement security policies that adhered to regulatory requirements and organizational standards, ensuring compliance and mitigating legal risks.
- Provided expert recommendations on new Netskope features, driving proactive security improvements and contributing to strategic security planning.
- Led the restructuring and reorganization of SentinelOne Sites and Groups, optimizing endpoint security management and improving incident response times by 20%.
- Standardized SentinelOne configurations across all sites and groups, ensuring consistent security posture and simplifying endpoint management.
- Collaborated with IT and Platform teams to identify and remediate critical security vulnerabilities, minimizing potential attack vectors and enhancing overall security posture.
- Acted as a mediator between leadership and end users regarding high-risk security alerts, facilitating clear communication and resolving potential conflicts, resulting in improved security awareness.
- Developed and presented comprehensive dashboards and compliance reports on endpoint devices and security agents to management, enabling data-driven decision-making and risk mitigation.
FlipkartBengaluru
Senior Engineer - IT Security Operations
01.2021 - 09.2022
Job overview
- Directed a team of cybersecurity professionals in the design and implementation of a robust IT security infrastructure, resulting in a 33% reduction in security breaches through continuous monitoring and real-time threat mitigation.
- Oversees the health, performance, stabilization, tuning, and ongoing planning of the endpoint infrastructure (hardware and software), ensuring optimal functionality and security.
- Collaborated with IT and Platform teams to identify and remediate critical security vulnerabilities, achieving a 15% reduction in security incidents.
- Partnered with cross-functional teams to analyze security gaps and implement targeted policy adjustments, significantly enhancing overall security posture.
- Collaborated with GRC, Platform, and Network teams to successfully implement Forcepoint DLP On-Prem, ensuring effective data loss prevention and compliance with regulatory standards.
- Bridged the gap between security requirements and end-user workflows by mediating discussions related to security alerts, minimizing friction and improving security compliance.
- Presented management with detailed reports on endpoint security compliance, providing actionable insights for informed decision-making and risk mitigation.
- Facilitated collaboration with internal and external support teams, vendors, CCLs, account teams, and shift managers to resolve high-priority issues efficiently.
- Monitored employee performance to ensure projects remained on task and within established timelines.
Hewlett Packard EnterpriseBengaluru
Network Engineer
01.2018 - 12.2020
Job overview
- Delivered first-line support for network security incidents, ensuring rapid resolution and minimizing network downtime.
- Conducted initial troubleshooting of network security issues, adhering to established procedures and protocols to expedite problem resolution.
- Ensured network device configurations aligned with network topology, maintaining network integrity and stability.
- Performed initial network security issue diagnostics, following standardized protocols to accelerate incident resolution.
- Utilized ticketing systems to efficiently track and resolve security-related incidents, maintaining detailed records and ensuring timely closure.
- Executed basic network troubleshooting on switches, access points, and routers across the AMS region, resolving connectivity issues promptly.
- Demonstrated hands-on expertise with Aruba products, contributing to efficient network management and troubleshooting.
- Proficiently troubleshot network issues, including RTO, ping alerts, and destination unreachable errors, ensuring network reliability.
- Promptly notified higher-level teams of complete network outages or security breaches, facilitating rapid failover and mitigation.
- Provided comprehensive network operations support for AT&T across the AMS region, ensuring continuous network availability and performance.
Marlabs Inc.Bengaluru
Technical Support Engineer
12.2015 - 12.2017
Job overview
- Managed and resolved 20-30 Level-2 IT support tickets daily, ensuring minimal disruption to end-user productivity.
- Streamlined employee onboarding processes by efficiently creating and managing employee and mail IDs, contributing to smooth transitions.
- Administered Active Directory security and distribution groups, maintaining secure access and efficient communication channels.
- Provided comprehensive support for SFA TAB devices via AirWatch Console, ensuring optimal device performance and security.
- Managed and maintained IT asset inventory (hardware and software), ensuring accurate tracking and efficient resource allocation.
- Delivered expert support for ActiveSync Exchange account configurations across Android, iOS, and Windows devices, resolving connectivity and synchronization issues.
- Administered and maintained Active Directory user accounts, including creation, troubleshooting, and deletion, ensuring accurate user access management.
- Installed, configured, and troubleshot mail clients and Microsoft Office products (2010, 2013, 2016, O365), resolving technical issues and enhancing user experience.
Education
Seshadripuram First Grade College (S.F.G.C)Bengaluru
Bachelor of Science from Computer Science
01.2012 - 01.2015
University Overview
Skills
Cloud Access Security Broker (CASB)
Certification
Netskope Certified Administrator
Timeline
Netskope Certified Administrator
12-2024
CompTIA SecurityX ce
09-2024
Axonius Advanced Technical Certification
08-2024
SentinelOne Administrator
07-2023
Netskope Cloud Security Specialist
05-2023
Microsoft 365 Certified: Security Administrator Associate
04-2023
Endpoint Security Engineer
Optiv
10.2022 - Current
Senior Engineer - IT Security Operations
Flipkart
01.2021 - 09.2022
AWS Certified Solutions Architect - Associate
07-2020
Network Engineer
Hewlett Packard Enterprise
01.2018 - 12.2020
Technical Support Engineer
Marlabs Inc.
12.2015 - 12.2017
Seshadripuram First Grade College (S.F.G.C)
Bachelor of Science from Computer Science
01.2012 - 01.2015
Languages
English
Hindi
Kannada
Tamil
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