Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Work Preference
Timeline
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Dilip Kumar Reddy Indukuru

Dilip Kumar Reddy Indukuru

Associate Director
Moosapet

Summary

An experienced Team Lead with significant support, administration, and implementation experience of network projects. Over 15+ years of IT experience with full life cycle ICT project experience. Thrives in a customer-focused, multi-site environment. Always meets client demands and develops good long-term customer relationships. Develop, Implement and maintain departmental processes to meet the Internal/External customer's demands and to improve the quality of service provided.. Excellent oral and written communication ability in English and embrace fine and confident telephone skills Technical design documentation of new external connectivity requirements.

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

15
15
years of professional experience
2009
2009
years of post-secondary education
3
3
Languages

Work History

Senior Manager

Ltimindtree Td
08.2019 - 06.2024
  • Provide guidance and coaching to the team for addressing highly complex, strategic financial and executive level cases, including customer and field escalations, as necessary take ownership to produce a positive customer outcome.
  • Provided strong leadership to enhance team productivity and morale.
  • Define the project scope, goals, and objectives, ensuring alignment with organizational strategy.
  • Work closely with business stakeholders to gather technical and functional requirements. Microsoft Copilot Champion, go to person for any doubts on copilot.
  • Archiving team success by maintaining focus on the fundamental KPIs (Caseload backlog, throughput, CSAT) and removing roadblocks. Help drive Product, Technology, Service, Solution, and Process improvement.
  • Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, Technical Leads, and Operations Managers with a focus on team performance. Knowledge Sharing - Conduct regular technical triage and case reviews.
  • Handling 180+ members Azure Networking Team
  • Foster collaboration with other technology teams to improve the customer experience. Conduct employee assessment discussions, provide coaching, share feedback regularly, and partner with employees on career development.
  • Manage attrition and maintain buffer headcount participate in Hiring.
  • Maintain Employee Scorecard based on Key KPIs like ( FDR - First Day Resolution, FWR - First Week Resolution, FCR - First Call Resolved, FQR - First Quality Response, LQR - Last Quality Response, IR - Initial Response, SLA - Service Level Agreement, CSAT, DSAT ). Involve in bridge calls on high-level technically escalated cases to make sure a customer experience is top-notch
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

SME for Azure DataCentre Networking Deployment

Microsoft
08.2015 - Current
  • SME for Azure backend networking deployment team
  • SME for Datacenter Deployment and Decommission project in Azure environment.
  • Capacity planning, documentation, preparing RCA, and other reports.
  • Analyzed and provided around 11 solutions to the customer which got automated
  • Converge various designs to a scalable cloud architecture
  • Testing and Onboarding new hardware/software platforms
  • Work closely with Microsoft Engineering groups such as MCIO, Compute, Storage, SQL on next-gen requirements.
  • Identify the problem areas in the existing networks and fix them with minimum downtime.
  • Implementing and troubleshooting services to collocated, dedicated setups Migration to Microsoft Azure Cloud with end-to-end life cycle
  • Cloud Analytics with end-to-end performance monitoring & management of network services
  • 24x7 Operational Support for Microsoft Azure Network
  • Monitored, reviewed, and evaluated the performance of network engineers.
  • Work on smooth Deployment of network Cluster Infrastructure
  • Mitigate/Resolve High Priority (service impacting) network issues.
  • Code revisions, Code upgrades, functional and operational on-boarding.
  • Device configuration remediation in support of Microsoft Networking standards
  • Build/Manage high performing team across multiple geo-locations
  • Strong relationship with Engineering teams and Program Management stakeholders

Network Engineer

CtrlS DataCentre PvtLtd
02.2015 - 08.2015
  • Company Overview: CtrlS is a Tier-4 Datacentre, need to support around 100 enterprise clients
  • Configuring access lists (various policies based on client and end-user requirements)
  • Static and Dynamic NAT, PAT configuration
  • Site-To-Site VPN on Firewalls as per corporate and client requirements
  • Troubleshooting VPN related Issues
  • Web filtering for end-users based on project requirements
  • Monitoring of all Network traffic through Firewall analyzer
  • Remote VPN configuration and maintenance
  • CtrlS is a Tier-4 Datacentre, need to support around 100 enterprise clients

Network Support Engineer

CSC
01.2013 - 08.2018
  • Company Overview: CSC India internal network support consists of 6000 users all over India
  • Supported firewall issues for CSC India employees
  • Configuring access lists (various policies based on client and end-user requirements)
  • Maintaining Firewall configuration backup and log files for ISMS audit and ISO 9001:2008
  • Installation & Configuration of Cisco switches routers
  • Project-specific VLAN creation and assignment
  • Configuration Policy-based routing for specific VLAN
  • Configuring Port Security
  • Configuring inter VLAN Access control lists
  • Knowledge of Static Routing protocols
  • Upgrading of IOS through Console as well as Network (TFTP)
  • Worked on VTP domains, L2, and L3 Ether channels
  • Performing monthly backups for all network devices
  • Designing, installation, implementation, configuration, troubleshooting, and managing Wireless network equipment of Cisco
  • Configuration of Guest and Corporate SSID with a different type of authentication
  • CSC India internal network support consists of 6000 users all over India

Education

B.Tech - Electronics and Instrumentation

Jawaharlal Nehru Technological University

Inter (10+2) - undefined

Narayana boys college

10th - undefined

Ravindra Bharathi public school

Skills

Team collaboration and leadership

Personal Information

  • Date of Birth: 05/22/87
  • Nationality: Indian

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Career advancement

Timeline

Senior Manager

Ltimindtree Td
08.2019 - 06.2024

SME for Azure DataCentre Networking Deployment

Microsoft
08.2015 - Current

Network Engineer

CtrlS DataCentre PvtLtd
02.2015 - 08.2015

Network Support Engineer

CSC
01.2013 - 08.2018

Inter (10+2) - undefined

Narayana boys college

10th - undefined

Ravindra Bharathi public school

B.Tech - Electronics and Instrumentation

Jawaharlal Nehru Technological University

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Dilip Kumar Reddy IndukuruAssociate Director