Summary
Overview
Work History
Education
Skills
Timeline
Generic

S Dilip Raju

Bangalore

Summary

Highly motivated and adaptable Operations Manager with 9.5 years of experience in warehouse, logistics, and supply chain management. Proven expertise in cost reduction, process optimization, team leadership, and regulatory compliance. Adept at driving continuous improvement, ensuring quality standards, and enhancing customer satisfaction

Overview

10
10
years of professional experience

Work History

Deputy City Operations Manager

Country Delight
Bangalore
04.2024 - Current
  • Oversaw end-to-end warehouse, POD, and sourcing unit operations, ensuring compliance with SLAs, safety, and regulatory standards.
  • Managed daily delivery of 48,000 to 50,000 shipments with zero compromise on service level agreements and customer satisfaction.
  • Developed and implemented SOPs, quality control processes, and audit practices for FnV procurement, storage, and distribution.
  • Drove continuous improvement initiatives to reduce errors, enhance order accuracy, and improve NPS across logistics functions.
  • Analyzed warehouse performance metrics to identify trends, mitigate risks, and lead data-driven operational decisions.

Assistant Manager – Warehouse Operations

Boodmo
Bangalore
10.2022 - 10.2023
  • Managed end-to-end warehouse and distribution operations across a 1 lakh sq. ft. facility, overseeing inbound and outbound logistics.
  • Supervised 10 direct reports and led a 60+ member team to ensure accurate receiving, labeling, put-away, and documentation of 3.5k+ daily shipments.
  • Maintained inventory accuracy for ₹10 Cr worth of goods and 60k+ SKUs, ensuring timely movement and stock integrity.
  • Implemented process improvements that reduced packing costs by 55% and improved space utilization and workflow efficiency.
  • Promoted employee engagement and safety through round-the-clock floor presence and adherence to workplace safety protocols.

Hub Manager – Warehouse & Distribution Operations

Udaan Pharma
Bangalore
09.2021 - 10.2022
  • Led operations for a 60,000 sq. ft. warehouse managing 70K SKUs and ₹7 Cr worth of pharma inventory, with daily dispatches of 3,000+ shipments while maintaining strict SLA adherence.
  • Implemented process improvement initiatives that enhanced warehouse and distribution KPIs, including significant reductions in Cost per Delivered Shipment (CPDS).
  • Developed and mentored a high-performing team of 110 employees; established KPI-based performance monitoring and ensured safe, efficient warehouse practices.
  • Drove successful implementation of new technologies such as ROBO putaway systems, contributing to automation and operational accuracy during pilot rollouts.
  • Collaborated cross-functionally with design, procurement, and compliance teams to ensure seamless distribution operations, including a 100% cost-saving initiative using cold SKU gel pack reuse.

Logistics Coordinator

Pitstop
Bangalore
01.2018 - 04.2021
  • Managed end-to-end warehouse operations including inbound/outbound logistics, inventory control, order fulfillment, and returns.
  • Supervised warehouse staff, monitored productivity, and enforced compliance with safety and shipping guidelines.
  • Oversaw POD document verification, vendor onboarding, and field executive (FE) hiring to strengthen last-mile delivery operations.
  • Resolved inventory discrepancies and collaborated cross-functionally to maintain stock accuracy and process integrity.
  • Handled petty cash, facility maintenance, and quality control issues, ensuring smooth day-to-day operations and cost control.

Senior Operations Executive

Porter
Bangalore
06.2015 - 11.2017
  • Managed warehouse operations including stock inwarding, inventory accuracy, order fulfillment, returns, and POD verification.
  • Oversaw 3,000+ daily deliveries and coordinated 200+ fleet vehicles (Tata Ace, Super Ace, 14ft, 17ft, 407) across multiple clients.
  • Implemented vendor slot scheduling to boost flexibility, contributing to a 30% increase in business growth.
  • Processed FTL, PTL, ETL driver/vendor payouts and ensured compliance in daily logistics operations.
  • Built and managed a strong vendor base, led contract carrier operations, and resolved route and stock variance issues efficiently.

Education

MBA - Logistics And Supply Chain Management

Mysore University
Mysore
10-2024

BBA - Management

REVA INSTITUTE OF SCIENCE AND MANAGEMENT
Bangalore
12-2015

Skills

  • Warehouse & Distribution Operations
  • Logistics & Fleet Management
  • Inventory Control (SAP SD/MM)
  • SLA & NPS Performance Management
  • Process Improvement & SOP Implementation
  • Vendor Onboarding & Negotiation
  • Route Optimization & Dispatch Planning
  • Regulatory Compliance & Audit Readiness
  • Cold Chain Logistics & Reverse Logistics
  • Team Leadership & Staff Training
  • Packing & Cost Control Initiatives
  • Quality Control & Risk Mitigation

Timeline

Deputy City Operations Manager

Country Delight
04.2024 - Current

Assistant Manager – Warehouse Operations

Boodmo
10.2022 - 10.2023

Hub Manager – Warehouse & Distribution Operations

Udaan Pharma
09.2021 - 10.2022

Logistics Coordinator

Pitstop
01.2018 - 04.2021

Senior Operations Executive

Porter
06.2015 - 11.2017

MBA - Logistics And Supply Chain Management

Mysore University

BBA - Management

REVA INSTITUTE OF SCIENCE AND MANAGEMENT

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