Dilip Reddy
Project Manager - RTSM
Bangalore,KA
Summary
Versatile and accomplished professional with over 15 years of diverse experience spanning clinical research, end-user support services, quality control, and customer relationship management. Proven expertise in managing global RTSM systems, executing software quality assurance, and leading cross-functional teams in high-pressure environments. Demonstrated ability to drive operational efficiency, ensure regulatory compliance, and deliver end-user solutions in clinical trials and financial service domains. Adept at mentoring teams, streamlining service delivery workflows, and enhancing user satisfaction.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Project Manager, Mentor RTSM
SITERO
08.2023 - 06.2025
- Led end-to-end delivery of RTSM systems for over 15 global clinical trials, enhancing randomization processes and supply chain management for pharmaceutical clients.
- Collaborated with cross-functional teams, including clinical operations, data management, and IT, to ensure seamless integration of RTSM solutions with EDC and IVRS systems.
- Implemented Agile methodologies to accelerate project timelines, resulting in a 20% reduction in delivery time for RTSM system deployments.
- Managed vendor relationships, ensuring compliance with regulatory standards and achieving a 98% on-time delivery rate for trial supplies.
- Conducted risk assessments and developed mitigation strategies, reducing supply chain disruptions by 30% during clinical trials.
- Trained and mentored junior project managers and technical support specialists, fostering a culture of continuous improvement and knowledge sharing.
Study Quality Control Analyst
CLARIO
10.2021 - 07.2023
- Execute QC functionalities associated with testing, using approved test plans at various stages during the clinical trials for studies conducted by major pharmaceutical companies.
- In-depth testing of all desired study specifications and data flow in the IRT systems for complete accuracy before the study goes live, or during any interim updates needed.
- Perform quality checks for the data change and MI requests in the system trackers.
- Abide by organizational Standard Operating Procedures (SOPs), Work Instructions (WIs), and Templates.
Senior RTSM Systems Analyst
BIOCLINICA
12.2016 - 09.2021
- Act as an escalation point of contact for team members in resolving critical issues related to subject transactions involved with drug supply changes, and inventory control at the sites.
- Coached and mentored new joiners and non-domain-experienced team members in all deliverables of the RTSM functions.
- Conduct meetings and interact with the internal and external study teams to update the study-specific changes to the live environment.
- Performed call quality and incident reviews every week, along with retrieving CSAT scores, and shared them with the management.
- Update/modify all Sponsor-approved data points in the study, which include subjects’ data, kits, and Lots information of the study trials via Data Change and Parameter Change Forms received from clinical sites.
- Create, modify, and revoke user account accesses to the trial, and amend site details in the end user’s system as per the approved Sponsor requests.
- Perform quality checks for the user accounts and site requests submitted, ensuring zero scope for errors in the clinical data.
Client Support Specialist
PAREXEL International (INDIA) Private Limited
10.2013 - 05.2015
- Delivered Tier 1 & Tier 2 support to clients in a regulated clinical trials environment, handling high volumes of inquiries and resolving complex issues efficiently.
- Maintained client satisfaction through responsive communication, escalation management, and detailed service tracking in various systems like RTSM Clinphone, EDC Data Labs, etc.
- Applied analytical and organizational skills to support operational excellence and customer retention.
- Ensure to deliver the best process standards of quality, compliance, and productivity.
Process Developer (JC Penney Collections)
GE Global Servicing Private Limited
11.2011 - 02.2013
Process Expert (AR Operations, Global Financial Services)
Dell International Services
01.2008 - 08.2010
Customer Support Expert for the American Business Unit Customer Care
Dell International Services
03.2007 - 12.2007
Team Lead - Operations
Global Info Solutions
09.2005 - 02.2007
Team Lead - Operations
Omni Voice Technologies
11.2003 - 08.2005
Education
B.Tech - EEE
All India Institute of Technology
Skills
Clinical Trial Support Operations
Certification
GCP and ICH Guidelines Certification (Internal at Sitero)
Timeline
Project Manager, Mentor RTSM
SITERO
08.2023 - 06.2025
Study Quality Control Analyst
CLARIO
10.2021 - 07.2023
Senior RTSM Systems Analyst
BIOCLINICA
12.2016 - 09.2021
Client Support Specialist
PAREXEL International (INDIA) Private Limited
10.2013 - 05.2015
Process Developer (JC Penney Collections)
GE Global Servicing Private Limited
11.2011 - 02.2013
Process Expert (AR Operations, Global Financial Services)
Dell International Services
01.2008 - 08.2010
Customer Support Expert for the American Business Unit Customer Care
Dell International Services
03.2007 - 12.2007
Team Lead - Operations
Global Info Solutions
09.2005 - 02.2007
Team Lead - Operations
Omni Voice Technologies
11.2003 - 08.2005
B.Tech - EEE
All India Institute of Technology
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