Dilip Roy
New Delhi
Summary
Seasoned Manager at Street Connections PVT. LTD., adept in enhancing guest experiences and streamlining operations for Bed and Breakfast establishments. Demonstrates exceptional organizational skills and fluency in English, alongside a commendable ability to inspire a team of local guides and support international volunteers. Renowned for resolving complaints swiftly, ensuring a high level of guest satisfaction.
Overview
10
10
years of professional experience
Work History
Tour Guide
Street Connections PVT. LTD.
New Delhi
09.2014 - Current
- Managing a bed and breakfast establishment: Keeping detailed records of all guest stays, interactions, and transactions.
- Managing all bookings, and handling all enquiries and comments.
- Managing pickups and transfers of the guests, C forms, etc.
- Managing complaints effectively to provide appropriate resolution within a defined timeline.
- Providing advice and assistance to international guests on all aspects of their stay in Delhi.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of local guides who give guided walking tours of Delhi to international visitors.
- This involves effective communication with the guides to ensure all guests enjoy the best possible experience, and acting on the feedback given.
- Managing the accommodation for overseas volunteers who come to Delhi to work with Salaam Baalak Trust.
- This involves managing all bookings and handling all inquiries.
- I enjoy providing advice and support to the volunteer workers during their stay to help them make the most of their experience.
- The ability to work with dedication and a positive attitude.
- Self-confidence and self-reliance.
- The ability to work with, and communicate effectively with, a wide variety of people.
Manager of Volunteer Engagement
Salaam baalak Trust
Delhi
09.2014 - Current
Education
Bachelor of Arts - Art History
School of Correspondence Course
New Delhi 06-2007
Skills
- Ability to work with dedication, and a positive attitude
- Basic knowledge of computers and their operating systems
- Ability to work with and communicate effectively with a wide variety of people
- Good command over languages, Hindi, and English
Timeline
Tour Guide
Street Connections PVT. LTD.
09.2014 - Current
Manager of Volunteer Engagement
Salaam baalak Trust
09.2014 - Current
Bachelor of Arts - Art History
School of Correspondence Course
Similar Profiles
Kalyan BanerjeeKalyan Banerjee
Assistant Manager – Life Science at Molecular Connections Pvt. Ltd.Assistant Manager – Life Science at Molecular Connections Pvt. Ltd.
Harshitha MSHarshitha MS
Scientific Analyst at Molecular connections pvt ltdScientific Analyst at Molecular connections pvt ltd
PRIYA SHIVRAMPRIYA SHIVRAM
Partner Sourcing at Live Connections Pvt LimitedPartner Sourcing at Live Connections Pvt Limited
Rohit PajhalRohit Pajhal
Director Network Operations at Indian Air ForceDirector Network Operations at Indian Air Force
Rahul DwivediRahul Dwivedi
Senior Application Specialist-GCMS/MS (QQQ) at SHIMADZU ANALYTICAL INDIA PVT.LTDSenior Application Specialist-GCMS/MS (QQQ) at SHIMADZU ANALYTICAL INDIA PVT.LTD