Dilip Sahu
New Delhi
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
15
15
years of professional experience
Work History
Store Manager
House of Masaba
Gurugram
04.2017 - Current
- Established store strategies to achieve operational performance and sales goals.
- Provided leadership, mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw inventory management through cycle counts, and audits.
- Maintened an organised and appealing store layout.
- Ensure adherence to company SOP’s, legal regulations, and industry standards in all store operations.
- Managed around 30 plus Pop Ups and exhibitions.
Assistant Store Manager
House of Masaba
09.2013 - 03.2017
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed inventory and sales records to prepare reports for management.
- Maintained inventory by checking merchandise to determine levels.
Fashion Consultant
House of Masaba
11.2011 - 08.2013
- Assisted customers with product selection, sizing and styling.
- Assessed customer needs to provide assistance and information on product features.
- Worked effectively in team environments to make the workplace more productive.
Office Administrative Assistant
Hind Book House
06.2010 - 10.2011
- Books and Journals Supply
- Tender Submission
- Orders follow up with Institutions
Education
Master of Arts - Political Science
Jamia Millia Islamia
01-2017
Bachelor of Arts - Political Science
Lalit Narayan Mishra University
Darbhanga 01-2012
Intermediate of Science - Science
BSEB
Patna01-2008
Skills
- Retail inventory management
- Customer feedback analysis
- Cash management
- Staff management
- Customer service
- Systems and software expertise
- Store operations oversight
Languages
English
Upper Intermediate
B2
Hindi
Beginner
A1
Timeline
Store Manager
House of Masaba
04.2017 - Current
Assistant Store Manager
House of Masaba
09.2013 - 03.2017
Fashion Consultant
House of Masaba
11.2011 - 08.2013
Office Administrative Assistant
Hind Book House
06.2010 - 10.2011
Master of Arts - Political Science
Jamia Millia Islamia
Bachelor of Arts - Political Science
Lalit Narayan Mishra University
Intermediate of Science - Science
BSEB