Dilip Shinde
Mechanical engineer -Customer Quality Management
Pune,Maharashtra
Summary
Hard-working Quality engineer with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Passionate Quality with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Customer-oriented quality with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Dedicated Customer QA with 16 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
19
19
years of professional experience
Work History
Customer quality management
Rheinmetall Automotive
Pune, India
04.2009 - Current
- Ensured timely delivery of products or services through rigorous supervision of operations.
- Enhanced customer satisfaction by implementing quality assurance strategies.
- Maintained excellent level of service by enforcing stringent quality checks.
- Implemented corrective actions based on customer feedback, enhancing customer loyalty over time.
- Conducted regular audits to ensure adherence to quality standards.
- Implemented new protocols to increase efficiency in handling customer queries.
- Collaborated with support teams, improving communication and response times.
- Streamlined complaint resolution process, ensuring swift and efficient problem-solving.
- Fostered a culture of continuous improvement within the team, boosting morale and productivity
- Warranty analysis and records.
Junior engineer
Makino India Pvt Ltd
Bangalore , India
06.2007 - 04.2009
- Authored technical reports, provided vital information to stakeholders.
- Led training sessions, developed a skilled workforce in quality control methods.
- Maintained laboratory instruments for uninterrupted execution of tests and inspections.
- Analysed production data for continuous improvement of systems and processes.
- Provided technical support, solved complex engineering problems efficiently.
- Developed quality assurance plans, upheld high standards in manufacturing processes.
- Validated quality processes and identified operational and performance qualifications.
- Implemented policies and devices to improve workplace safety.
Education
Diploma of Higher Education - Mechanical Engineering
Govt polytechnic Kolhapur
Kolhapur 06.2007
Skills
Technical reporting
Timeline
Customer quality management
Rheinmetall Automotive
04.2009 - Current
Junior engineer
Makino India Pvt Ltd
06.2007 - 04.2009
Diploma of Higher Education - Mechanical Engineering
Govt polytechnic Kolhapur