Dilip Singh
Vasai East
Summary
A highly motivated and proactive hotelier with 15 years of experience, excellent people handling skills, a dynamic team player and repeated high achiever, dedicated to quality and service excellence. I am looking at further career growth, within the service industry in a large multinational organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resort Manager
Brij Lakshman Sagar by Brij Hotels & Resorts
Pali
10.2021 - Current
- Communicates a clear and consistent message regarding resort to produce desired results
- Champions the brand’s service vision for product and service delivery
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- Analyzes service issues and identifies trends
- Works with team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
- Reviews and audits expenses
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Fosters employee commitment to providing excellent service, participates in daily stand- up meetings and models desired service behaviors in all interactions with guests and employees
- Identifies talents of direct reports and their teams, and assists with their growth and development plans
- Reviews reports and financial statements to determine Rooms operations performance against budget
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Front Office Manager
Brijrama Palace Varanasi
04.2020 - 09.2021
- Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner
- Ensured all employees were properly trained, knowledgeable and provided excellent guest service
- Increased overall customer satisfaction scores while also driving greater revenues per transaction
- Implemented mentor program to improve line level communication
- Resolved guest issues
- Oversee front desk operations and department productivity, managing and driving ADR,room inventory, price-points and adjusting them based on business demand.
Front Office Manager
Woods at Sasan by Thousand Island Hotels and Resorts Pvt Ltd
Sasan Gir
04.2017 - 03.2020
- Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner
- Ensured all employees were properly trained, knowledgeable and provided excellent guest service
- Assisted with the daily administrative duties of the hotel in the absence of Resort Manager
Assistant Manager Front Office
Hyatt Regency Amritsar
Amritsar
11.2015 - 02.2017
- The job profile included handling of all the key departments of Front Office,Concierge, Guest Relations, At Your Service, Reservations
- Handling Budgeting & Profitability of various sub-areas of Front Office
- Assisting the Front Office Manager in Human Resource planning of the department
- Regular wrap sessions with the team to check on motivation and performance
- Ensuring Compliance of Hyatt Brand Standards and GSS goals for the hotel..
Duty Manager
Le Royal Meridien Chennai
Chennai
12.2014 - 10.2015
- The job profile included handling of all the key departments of Front Office ,Concierge, Guest Relations, At Your Service, Reservations
- Handling Budgeting & Profitability of various sub-areas of Front Office
- Assisting the Front Office Manager in Human Resource planning of the department
- Regular wrap sessions with the team to check on motivation and performance.
Assistant Front Desk Manager
JW Marriott Hotel
Mumbai
10.2008 - 11.2014
- The job profile included handling of all the key departments of Front Office, Concierge, Guest Relations, At Your Service, Reservations
- Handling Budgeting & Profitability of various sub-areas of Front Office
- Assisting the Front Office Manager in Human Resource planning of the department
- Handling Budgeting & Profitability of various sub-areas of Front Office.
Education
Post Graduate Diploma in Digital Business -
Emeritus Institute of Management
01.2021
PGDBA - Operation Management -
Symbiosis College of Distance Learning
01.2005
Bachelors in Engineering -
Madras Institute of Technology
01.2002
Skills
- Problem Handling
- Guest Service
- Strong Interpersonal
- Highly organized and efficient
- Budgeting
- Guest Satisfaction
- Financial Reports
- Hotel Operations
- Teamwork and Leadership
Certification
- Leadership & Management from eLearning College
- Management from eLearning College
- Public Relations from eLearning College
- Sustainable Tourism -promoting environmental public health from University of Copenhagen
- Customer Service from eLearning College
Accomplishments
- Responsible for pre-opening of Brijcamp Jawai including project and operation for the period of four months.
- Responsible for establishing hotel operated Transport department and preparing all LSOP’s related to the same.
- Successfully completed all modules of the Essential Skills Training program by Marriott, for Managers and Supervisors.
Hobbies And Interests
Date of Birth: 04/20/80
Timeline
Resort Manager
Brij Lakshman Sagar by Brij Hotels & Resorts
10.2021 - Current
Front Office Manager
Brijrama Palace Varanasi
04.2020 - 09.2021
Front Office Manager
Woods at Sasan by Thousand Island Hotels and Resorts Pvt Ltd
04.2017 - 03.2020
Assistant Manager Front Office
Hyatt Regency Amritsar
11.2015 - 02.2017
Duty Manager
Le Royal Meridien Chennai
12.2014 - 10.2015
Assistant Front Desk Manager
JW Marriott Hotel
10.2008 - 11.2014
Post Graduate Diploma in Digital Business -
Emeritus Institute of Management
PGDBA - Operation Management -
Symbiosis College of Distance Learning
Bachelors in Engineering -
Madras Institute of Technology
- Leadership & Management from eLearning College
- Management from eLearning College
- Public Relations from eLearning College
- Sustainable Tourism -promoting environmental public health from University of Copenhagen
- Customer Service from eLearning College
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