Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Dilip Singh I S

Dilip Singh I S

Mysore, Karnataka

Summary

Dynamic and results-oriented AI Project Manager with extensive experience in managing data annotation and labelling projects. Proven ability to lead cross-functional teams, implement robust annotation workflows, and ensure adherence to quality standards. Skilled in leveraging AI technologies to enhance efficiency and accuracy in data labelling processes.

As a skilled mentor and Project Manager, I am committed to fostering a collaborative work environment and empowering team members to achieve their full potential. I have a comprehensive understanding of the unique requirements and methodologies of NLP, NLG, and ADAS domains, allowing me to provide domain-specific insights and guidance to optimize data annotation practices.

As an Associate Team Lead with AI Domaine, I am committed to leading my team to excellence, delivering exceptional results, and playing a pivotal role in shaping the future of AI-driven technologies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager

TransPerfect Solutions India Private Limited (Semi Voice)
Pune
04.2024 - Current
  • Developed strong relationships with international stakeholders, effectively communicating project goals, and aligning on customer expectations for semi-voice interactions.
  • Conducted training sessions for BPO teams on the integration of semi-voice technologies, improving service delivery and customer engagement.
  • Strong understanding of semi-voice technologies and their application in international customer service.
  • Excellent cross-cultural communication and stakeholder management skills.
  • Analyzed performance metrics and customer feedback to optimize BPO processes.
  • Collaborated with cross-functional teams to implement semi-voice solutions tailored to diverse markets, ensuring compliance with international service standards.
  • Led end-to-end management of AI data annotation projects, overseeing a Vendors and annotation specialists.
  • Managed client expectations with professional, considered approach to projects.
  • Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion.
  • Applied expertise in project management methodologies to keep teams aligned through collaborative approaches.
  • Utilised in-depth knowledge of client contracts to define project scope, objectives and delivery.
  • Communicated progress updates to various stakeholders to secure further funding for project activities.
  • Led and motivated project team to meet and exceed project KPIs.
  • Reported project status and financial updates to stakeholders and collected feedback.
  • Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
  • Identified future capacity and capability needs for successful project planning.
  • Collaborated closely with machine learning engineers to integrate annotated datasets into model training pipelines, achieving improved model performance metrics.
  • Managed client relationships, addressing project requirements, milestones, and feedback to ensure client satisfaction and project success.
  • Conducted regular project status meetings, prepared comprehensive reports, and documented project progress and outcomes.
  • Developed annotation guidelines and standards to improve annotation accuracy and consistency.
  • Conducted quality assurance checks and audits to maintain data integrity and compliance with project requirements.

Associate Team Leader

rProcess Out Sourcing Pvt LTD (Semi Voice)
Mysore
10.2022 - 03.2024
  • Supervise a team of 74 agents focused on delivering exceptional voice support to international clients
  • Collaborate with management to develop training programs that equip team members with the skills necessary to meet the expectations of diverse international customers.
  • Analyze performance metrics and customer feedback to identify areas for improvement, leading to streamlined processes and enhanced service delivery
  • Foster a positive team culture focused on continuous improvement
  • Manages a team of data annotators, providing guidance, support, and supervision. As well as conducting performance evaluations and providing feedback to the team members.
  • Works closely with project managers and other stakeholders to plan and coordinate the annotation activities. Allocate tasks and assignments to annotators based on their skills and expertise, ensuring that deadlines and project milestones are met.
  • Responsible for ensuring the quality and accuracy of the annotations. Conduct regular quality checks, review annotations for consistency and adherence to guidelines, and provide feedback and guidance to annotators to improve their performance.
  • Actively seeks opportunities to improve the annotation process. Analyze the workflow, identify bottlenecks or areas of inefficiency, and propose and implement process improvements to enhance productivity, accuracy, and overall performance.
  • When challenges or issues arise during the annotation process, Acts as a point of contact for problem-solving. They address any concerns or difficulties faced by annotators, troubleshoot technical or operational issues, and collaborate with relevant stakeholders to find solutions.
  • Responsible for generating reports and maintaining documentation related to the annotation process. Track progress, monitor performance metrics, and prepare reports on annotation quality, productivity, and other relevant parameters.
  • Facilitates effective communication and collaboration within the annotation team and with other departments or teams involved in the project. Serve as a liaison between the team and project stakeholders, ensuring clear and timely communication of requirements, updates, and feedback.

SME (Subject Matter Expert)

rProcess Out Sourcing Pvt LTD(Semi Voice)
Mysore
09.2022 - 10.2022
  • Involved in training and onboarding new data annotators. Provide instruction and guidance on how to annotate the data according to the guidelines. Conduct training sessions, create documentation, or offer one-on-one mentoring to ensure annotators understand the domain-specific requirements.
  • Responsible for reviewing and ensuring the quality of annotations. Verify the accuracy and consistency of the annotations against the guidelines and provide feedback or corrections to the annotators. This helps maintain high-quality annotations throughout the process.
  • Contribute to the continuous improvement of the annotation process provide feedback on the guidelines, suggest updates or modifications based on emerging trends or changes in the field, and identify areas for enhancement to make the annotation process more efficient and effective. .

Data Annotator

rProcess Out Sourcing Pvt Ltd (Semi Voice)
Mysore
06.2019 - 09.2021
  • Data Labelling: Data annotators assign labels or tags to different elements of the dataset based on specific requirements. This can include annotating objects in images or videos, labelling text data with sentiment or named entities, or marking boundaries and features in spatial data like maps or LiDAR point clouds.
  • Annotation Types: Data annotators work with various annotation types depending on the task at hand. They may perform object detection, semantic segmentation, instance segmentation, bounding box labelling, polygon annotation, text classification, sentiment analysis, or any other type of labelling that is relevant to the specific dataset and project requirements.
  • Quality Control: Data annotators play a crucial role in maintaining data quality. They need to ensure that annotations are accurate, consistent, and adhere to predefined guidelines or standards. This involves reviewing and verifying annotations, resolving ambiguities or discrepancies, and providing feedback to improve the annotation process.

Process Associate

Sys Information (Internal Voice)
Mysore
07.2017 - 10.2017
  • Maintained accurate patient records and billing information, ensuring compliance with HIPAA regulations.
  • Collaborated with healthcare providers and insurance companies to resolve billing discrepancies, leading to improved payment turnaround times.
  • Conducted audits of billing procedures, identifying areas for process improvement and training staff on best practices.

JUNIOR PROCESS ASSOCIATE

Thought Focus Technologies Pvt. Ltd (International Voice)
Mysore
12.2014 - 05.2017
  • Researching data from various resources and generate insurance certificates.
  • Responsible for loading, extracting, and validating client data. Monitoring the automated loading process.
  • Data entry, data auditing, creating data reports, and monitoring all the data for accuracy.
  • Using various applications such as Google Earth, GIS website, and GIS application based on FEMA (Federal Emergency Management Agency) guidelines for mapping.

Education

Bachelor of Commerce - Accounting

International Council for Education and Research
Mys
2019

Skills

  • Strong leadership and team management abilities
  • Expertise in BPO operations and customer success strategies
  • Knowledge of semi-voice technologies and international customer service standards
  • Excellent communication and interpersonal skills
  • Proficient in data analysis and performance metrics
  • People Management
  • Project Scheduling
  • Project Planning
  • Project Management
  • Team Leadership and Collaboration
  • Communication and Client Interaction
  • Quality Assurance and Data Accuracy
  • Vendor Management
  • Resource Allocation
  • Team Leadership
  • Team Collaboration
  • Customer Relationship Management
  • Budget Control
  • Performance monitoring
  • Vendor Selection
  • Quality Assurance
  • Root Cause Analysis
  • Attraction
  • Vendor Sourcing

Certification

  • Diploma In Computer Vision
  • Leadership Skills and Team Management
  • Effective Business Communication
  • Jira Project Management

Timeline

Project Manager

TransPerfect Solutions India Private Limited (Semi Voice)
04.2024 - Current

Associate Team Leader

rProcess Out Sourcing Pvt LTD (Semi Voice)
10.2022 - 03.2024

SME (Subject Matter Expert)

rProcess Out Sourcing Pvt LTD(Semi Voice)
09.2022 - 10.2022

Data Annotator

rProcess Out Sourcing Pvt Ltd (Semi Voice)
06.2019 - 09.2021

Process Associate

Sys Information (Internal Voice)
07.2017 - 10.2017

JUNIOR PROCESS ASSOCIATE

Thought Focus Technologies Pvt. Ltd (International Voice)
12.2014 - 05.2017
  • Diploma In Computer Vision
  • Leadership Skills and Team Management
  • Effective Business Communication
  • Jira Project Management

Bachelor of Commerce - Accounting

International Council for Education and Research

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Dilip Singh I S