Diljeet Kaur Sembhi
Ludhiana
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Strong technical, analytical and project management skills. Usability, accessibility and information architecture principles applied to all work. Committed towards increasing revenue, maximizing performance and providing highest levels of products / service. Excellent communications skills. Customer Relationship Management. Positive attitude towards work Belief in continual learning and self-development. Well-developed communication and problem solving skills. Reliable, honest, and ethical.
Overview
14
14
years of professional experience
Work History
Manager
Punjab and Sind Bank
Ludhiana
06.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Punjab and Sind Bank
Ludhiana
06.2019 - 06.2022
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Reviewed and analyzed loan procedures.
Head Cashier
Punjab and Sind Bank
Ludhiana
09.2015 - 06.2019
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained accurate records of customer transactions for reporting purposes.
Home Tutor
Self
Ludhiana
07.2009 - 02.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Education
Masters of Computer Application - Computers
06.2016
Bachelors of Computer Application - Computers
12.2013
Skills
- Customer Relationship Management
- Staff Management
- Sales and Marketing
- Lead Generation
- Managing Reception
- High Net Worth Individuals Marketing
- Loan Approval
- Due Diligence
Timeline
Manager - Punjab and Sind Bank
06.2022 - Current
Assistant Manager - Punjab and Sind Bank
06.2019 - 06.2022
Head Cashier - Punjab and Sind Bank
09.2015 - 06.2019
Home Tutor - Self
07.2009 - 02.2015
IGNOU - Masters of Computer Application, Computers
IGNOU - Bachelors of Computer Application, Computers
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