DILJITH PADINHARAYIL

To Excel in the field of Service Industry and Aviation.

A good learner, and able to understand the requirements of the position. A team player and willing to support and work with colleagues closely as a team. Very healthy and fit, mature, responsible, ethical, with high moral standards. Also possess good communication, leadership and interpersonal skills.

• Deputizing Airport Services Manager
• Responsible for the day-to-day operations and liaison with GHA and other departments.
• Supervise and control flight handling activities such as flight editing, check-in, DNB handling, transfers and boarding etc.
• Responsible to train the GHA staff as holds the role of Altea Customer management Trainer /Passport and Visa Checks- Trainer.
• Ensure high service standard and achieve optimum customer satisfaction and on time departure without compromising on safety and security.
• Monitor and evaluate performance of subordinates.
• Generate various reports related customer services.
• Primary contact for all agents who need assistance with problems or discrepancies.
• Manage and control manpower in order to optimize utilization and to maintain staff's morale and discipline.
• Conduct spot checks to ensure high standards maintained.
• Responsible to resolve customer problems and complaints effectively.
• Conduct Briefing sessions for QR and GHA team.
• Compiling a detailed station handling report for Airport Services Manager
• Demonstrate effective team building skills.
• Work in an outdoor, extremely physically demanding, extremely safety sensitive and deadline driven environment.
• Allocating QR/GHA staff according to daily operational requirements.
• To ensure that all flights created in the Departure Control System with correct information and data.
• To monitor all the flights from its creation up to closing.
• To ensure that all PNLs/SALs and ADLs are processed accordingly.
• To action SOM/LDM for all online/offline transit flights.
• To edit Flights based on the standard procedure of the Airline.
• To update the system with required changes in passenger record/LMC before releasing the flights.
• To initiate all post flight messages with regards to passenger handling.
• Involve flight pre-editing data check such as flight routing, configuration, registration, timings, aircraft types and gates.
• Blocking seats for trim purposes.
• Blocking of seats for special load.
• To ensure all requested seats are allocated to passengers and ensure groups are seated together.
• To on-load the standby passengers according to their priority.
• To take care of the special requirements - AVIH/PETC, WCHR/STCR/MEDA and action accordingly.
• To check the flights for dangerous goods and inform Ground services and Load control.
• To action V-edits and Ensure that flights are closed and finalized on time according to the departure time
• Check-in activities in counters (International and Domestic), Handling Passengers (Departure and Arrival), Special Handling for VIPs and Unaccompanied Minors, Documentation (GD clearance etc.), Report preparations for preflight and post flight operations, Liaise with various Govt. authorities like Customs and immigration Departments, Queries over Telephone, Boarding, Checking and Tallying of Boarding passes, Releasing the flight after completion loading and boarding etc. Profiling the flights, allocating counter staff for specified counters and monitoring the check-in activities, dealing with denied boarding passengers and taking care of meet and assist requirements.

• Air India, Calicut International Airport, Calicut, Duty Supervisor, 03/2023, Present
• Qatar Airways, Calicut International Airport, Calicut, Airport Services Duty Officer, 07/2015, 02/2023
• Qatar Airways, Calicut International Airport, Calicut, Airport Services Supervisor, 12/2010, 07/2015
• Qatar Airways, Calicut International Airport, Calicut, Senior Airport Services Agent, 09/2009, 11/2010
• Qatar Aviation Services (QAS), Doha International Airport, Doha, Flight Control Agent, 02/2006, 09/2009
• Air India Charters Limited, Cochin International Airport, Cochin, Customer Agent, 06/2003, 03/2006

• Dpadinharayil@in.qatarairways.com
• Diljith_dj@yahoo.co.in
• Diljith.deejey@gmail.com

• Passport Number: J6855924
• Date of Birth: 04/30/77
• Gender: Male
• Nationality: Indian
• Marital Status: Married

IATA / UFTAA foundation course