DILJITH PADINHARAYIL
Chaliyam
Summary
To Excel in the field of Service Industry and Aviation.
A good learner, and able to understand the requirements of the position. A team player and willing to support and work with colleagues closely as a team. Very healthy and fit, mature, responsible, ethical, with high moral standards. Also possess good communication, leadership and interpersonal skills.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Duty Supervisor
Air India
3 2023 - Current
- Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
- Developed strong rapport with vendors to ensure timely deliveries, negotiate better deals, and maintain adequate supply levels at all times.
- Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
- Implemented loss prevention measures resulting in reduced shrinkage rates while maintaining excellent customer relationships.
- Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Promoted brand loyalty among customers with exceptional service delivery and personalized interactions.
- Solicited customer feedback to identify and improve on areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
Airport Services Duty Officer
Qatar Airways
07.2015 - 02.2023
- Reduced response times for emergency situations through regular training and drills.
- Improved overall security by developing comprehensive protocols and procedures for various scenarios.
- Coordinated with maintenance teams to address safety hazards and equipment malfunctions in a timely manner.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Developed strong relationships with local law enforcement agencies, promoting cooperation during joint operations.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
Airport Services Supervisor
Qatar Airways
12.2010 - 07.2015
Senior Airport Services Agent
Qatar Airways
09.2009 - 11.2010
FLIGHT CONTROL AGENT
Qatar Aviation Services (QAS)
02.2006 - 09.2009
CUSTOMER AGENT
Air India Charters Limited
06.2003 - 03.2006
Education
Degree (English Languages & Literature) -
Govt. Arts & Science College Calicut
06.1997 - 05.2001
Pre-Degree - undefined
Govt. Arts & Science College Calicut
01.1992 - 04.1994
S.S.L.C - undefined
U.H.H.S. Chaliyam
03.1992 -
undefined
Skills
Staff Training and Development
Employee Relations
Policy Enforcement
Operational Efficiency
Decision-making capabilities
Staff Management
Operations Management
Employee Motivation
Project Management
Training and mentoring
Priority management
Customer Retention
Customer Service Management
Quality Assurance
KPI Tracking
Performance Improvement
Customer Service
Staff Scheduling
Multitasking
Excellent Communication
Team Leadership
Problem-solving abilities
Relationship Building
Written Communication
Roles And Responsibilities
- Deputizing Airport Services Manager
- Responsible for the day-to-day operations and liaison with GHA and other departments.
- Supervise and control flight handling activities such as flight editing, check-in, DNB handling, transfers and boarding etc.
- Responsible to train the GHA staff as holds the role of Altea Customer management Trainer /Passport and Visa Checks- Trainer.
- Ensure high service standard and achieve optimum customer satisfaction and on time departure without compromising on safety and security.
- Monitor and evaluate performance of subordinates.
- Generate various reports related customer services.
- Primary contact for all agents who need assistance with problems or discrepancies.
- Manage and control manpower in order to optimize utilization and to maintain staff's morale and discipline.
- Conduct spot checks to ensure high standards maintained.
- Responsible to resolve customer problems and complaints effectively.
- Conduct Briefing sessions for QR and GHA team.
- Compiling a detailed station handling report for Airport Services Manager
- Demonstrate effective team building skills.
- Work in an outdoor, extremely physically demanding, extremely safety sensitive and deadline driven environment.
- Allocating QR/GHA staff according to daily operational requirements.
- To ensure that all flights created in the Departure Control System with correct information and data.
- To monitor all the flights from its creation up to closing.
- To ensure that all PNLs/SALs and ADLs are processed accordingly.
- To action SOM/LDM for all online/offline transit flights.
- To edit Flights based on the standard procedure of the Airline.
- To update the system with required changes in passenger record/LMC before releasing the flights.
- To initiate all post flight messages with regards to passenger handling.
- Involve flight pre-editing data check such as flight routing, configuration, registration, timings, aircraft types and gates.
- Blocking seats for trim purposes.
- Blocking of seats for special load.
- To ensure all requested seats are allocated to passengers and ensure groups are seated together.
- To on-load the standby passengers according to their priority.
- To take care of the special requirements - AVIH/PETC, WCHR/STCR/MEDA and action accordingly.
- To check the flights for dangerous goods and inform Ground services and Load control.
- To action V-edits and Ensure that flights are closed and finalized on time according to the departure time
- Check-in activities in counters (International and Domestic), Handling Passengers (Departure and Arrival), Special Handling for VIPs and Unaccompanied Minors, Documentation (GD clearance etc.), Report preparations for preflight and post flight operations, Liaise with various Govt. authorities like Customs and immigration Departments, Queries over Telephone, Boarding, Checking and Tallying of Boarding passes, Releasing the flight after completion loading and boarding etc. Profiling the flights, allocating counter staff for specified counters and monitoring the check-in activities, dealing with denied boarding passengers and taking care of meet and assist requirements.
Employment Status
- Air India, Calicut International Airport, Calicut, Duty Supervisor, 03/2023, Present
- Qatar Airways, Calicut International Airport, Calicut, Airport Services Duty Officer, 07/2015, 02/2023
- Qatar Airways, Calicut International Airport, Calicut, Airport Services Supervisor, 12/2010, 07/2015
- Qatar Airways, Calicut International Airport, Calicut, Senior Airport Services Agent, 09/2009, 11/2010
- Qatar Aviation Services (QAS), Doha International Airport, Doha, Flight Control Agent, 02/2006, 09/2009
- Air India Charters Limited, Cochin International Airport, Cochin, Customer Agent, 06/2003, 03/2006
Email Addresses
- Dpadinharayil@in.qatarairways.com
- Diljith_dj@yahoo.co.in
- Diljith.deejey@gmail.com
Personal Information
- Passport Number: J6855924
- Date of Birth: 04/30/77
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declared that all the information given above is true to best of my knowledge and belief.
Certification
IATA / UFTAA foundation course
Timeline
Airport Services Duty Officer
Qatar Airways
07.2015 - 02.2023
Airport Services Supervisor
Qatar Airways
12.2010 - 07.2015
Senior Airport Services Agent
Qatar Airways
09.2009 - 11.2010
FLIGHT CONTROL AGENT
Qatar Aviation Services (QAS)
02.2006 - 09.2009
CUSTOMER AGENT
Air India Charters Limited
06.2003 - 03.2006
IATA / UFTAA foundation course
09-2000
Degree (English Languages & Literature) -
Govt. Arts & Science College Calicut
06.1997 - 05.2001
S.S.L.C - undefined
U.H.H.S. Chaliyam
03.1992 -
Pre-Degree - undefined
Govt. Arts & Science College Calicut
01.1992 - 04.1994
Duty Supervisor
Air India
3 2023 - Current