DILLESHWAR Addanki
Hardware Team Lead
Hyderabad
Summary
I am a Microsoft certified System Administrator with extensive experience in diversified Windows computer works, involving system administration, networks, Expertise includes: Large Scale System Support 24/7 On-Call Experience Troubleshooting Performing Backup Jobs Diagnose Server & Network Manage User Access Installing & Configuring Hardware Software Installation/Support Performance Analysis. Deploy and Configure Core Network Services Create and Manage Group Policy. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Supportive Team Lead with 7 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Hardware Team Lead
NSPIRA Management Services
07.2016 - Current
- Configuring of all PCs and installation of operating systems
- Monitoring the CC Cams Online.
- Trouble shooting of all types of PCS, SMPS, UPS, Hard Disk, Printers, Monitors, Projectors, LCD Repairing & Recovering DATA from the corrupted HDD
- Installing and upgrading of computers (Hardware) and configure the systems with appropriate drivers and Operating
- Specialization in integrating and trouble shooting of all system hardware
- Technical lead for multiple systems, network upgrades and migrations
- Monitoring and troubleshooting the Network links
- Participate in client software product testing and provide beta feedback and product feature input
- Attend weekly conferences with Manager & Hardware Engineers
- Resolved customer issues in a clear, courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Identified and solving technical issues with a variety of diagnostic tools
- Created cases and claims for damaged, lost or displaced packages
- Following up with clients to ensure optimal customer satisfaction
- Installed software, modified and repaired hardware and resolved technical issues
- Provided base level IT support to non-technical personnel within the business
- Managed call flow and responded to technical support needs of customers
- Provided remote support to different locations
- Provide Support in Resolving.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Adjusted equipment to meet different productivity levels.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
System Administrator
Client (APGENCO) ACS Technologies
05.2013 - 07.2016
- Installation of Windows 2000/2003/2008 /2012 Server
- Troubleshooting of various applications MS office 2000, XP, 2003, 2007,2016
- Responsible for general Server maintenance, Administration and solving Technical problems Maintenance
- Security Maintenance, Support & Performance Monitoring of the Systems
- Responsible for complete antiviral management, which includes and upgrading Symantec Antivirus Servers, daily console monitoring, checking for daily updates, and making antiviral reports installing
- Maintaining and troubleshooting of LAN, local and NT Backup Process per Week & PC Inventory per Month
- Provide support for users' desktops and various applications
- Trouble shooting & repairing of Desktop & laptop Motherboards, printers, & network
- Switches, Projectors, Monitors, SMPS, UPS etc.
Sr. Technical Support Engineer
TCS Client (Owens Corning India Ltd. Mumbai)
12.2010 - 05.2013
- Configurations of BlackBerry, Androids and Smart phones monitoring the incidents on Remedy Ticketing tool
- Troubleshooting various plant related applications like Aspentech, Winder monitoring, DLS Label printing and Mini tab
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Attend weekly conferences with TCS & OC managements and updating on pending Tickets
- Installed software, modified and repaired hardware and resolved technical issues.
Education
PGDCA -
Image Computers (Mancherial), (NIECT)
01.2007 - 05.2007
Diploma in Computer Hardware - undefined
Image Computers Mancherial (NIECT)
06.2006 - 04.2007
Microsoft Certified System Administrator (MCSA) - undefined
12.2015 - undefined
High School Diploma - undefined
Electronics & Telecommunication
01.1999 - undefined
State Council of Technical Education - undefined
Orissa
S.S.C Board of Secondary Education - undefined
Carmel Giri Convent High School, Devapur (AP)
Skills
18 years of experience Assemblingundefined
Roles And Responsibilities
- Monitoring and Troubleshooting of Symantec End Point issue.
- Providing Hardware and OS support
- Files and Folder sharing
- Mail configuration
- Hardware and Operating system troubleshooting
- Installation and Printer configuration
- Troubleshooting on basic level of network related queries.
- Installation of Antivirus like & updating the Antivirus
- Troubleshooting of Windows Operating Systems
- Configuring of Outlook Express & Troubleshooting of Outlook
- Installing Active Directory Creating Users.
- Video Conferencing & conference room equipment service: Video conference hosting, communication with other side site contact, vendor support management, activity documentation, OC multimedia global team information management.
- Create a backup and recovery policy and DLO management
- Mail Configuration on Smart phone and IPhone, Blackberry Phones
- Maintain Network without any errors and virus free
- Get solution as early as possible without disturbing the client's work
- Support to all Servers, call logging and coordination with offshore support team, vendor management, Backup restoration, patch updating..
Projects
Thin Client (VDI) deployment project: - 10th Aug, 2013 - 30th Sept 2013. VM creations, Thin Client Configuration. Over all 40 thin clients setup Total 100 Laptops OC image installation, Software installation & wireless configuration. Migrated old user's data from old laptops to new laptops and connect to OC Network. Activated overall 65 Blackberry & Android Smart phone.
Disclaimer
I hereby declare that the information furnished above true to the best of my Knowledge
Timeline
Hardware Team Lead
NSPIRA Management Services
07.2016 - Current
Microsoft Certified System Administrator (MCSA) - undefined
12.2015 - undefined
System Administrator
Client (APGENCO) ACS Technologies
05.2013 - 07.2016
Sr. Technical Support Engineer
TCS Client (Owens Corning India Ltd. Mumbai)
12.2010 - 05.2013
PGDCA -
Image Computers (Mancherial), (NIECT)
01.2007 - 05.2007
Diploma in Computer Hardware - undefined
Image Computers Mancherial (NIECT)
06.2006 - 04.2007
High School Diploma - undefined
Electronics & Telecommunication
01.1999 - undefined
State Council of Technical Education - undefined
Orissa
S.S.C Board of Secondary Education - undefined
Carmel Giri Convent High School, Devapur (AP)
Similar Profiles
Murlee BudaMurlee Buda
General Manager, HR at NSPIRA Management Services Pvt. Ltd.General Manager, HR at NSPIRA Management Services Pvt. Ltd.
KALAHASTI VIVEK VARDHANKALAHASTI VIVEK VARDHAN
VENDOR at NSPIRA MANAGEMENT SERVICESVENDOR at NSPIRA MANAGEMENT SERVICES
CHANDAN KUMAR SAHOOCHANDAN KUMAR SAHOO
Accountant at Nspira Management Services Pvt. Ltd (The Narayana Group)Accountant at Nspira Management Services Pvt. Ltd (The Narayana Group)
Bindu KBindu K
Head of Research & Curriculum Development - Pre-Primary Education at Nspira Management Services Pvt Ltd.Head of Research & Curriculum Development - Pre-Primary Education at Nspira Management Services Pvt Ltd.
Naga Durga Sainath SomisettyNaga Durga Sainath Somisetty
Planning In Charge at Larsen And Toubro ConstructionPlanning In Charge at Larsen And Toubro Construction