Dilli Babu Ekambaram
Team Manager
Chennai
Summary
Offering 16 years of extensive leadership experience in US Health Care, managing 4 teams with a count of 70 individuals. Tireless and talented in assessing client needs and developing solutions to promote business opportunities. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets.
Confident Staffing Manager with deep commitment to organizational development. Driven to locate top talent through consistent prospecting and interviewing. Trained in conflict management and leadership.
Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Team Manager
Cognizant
Chennai
04.2017 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity and revenue streams through effective change management practices.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led 3 teams (4 Team Leaders, 12 SMEs and 70 Processors) while providing exceptional customer service.
- Worked in matrix management environment with oversight of division level managers, operations, finance and compliance.
- Provided reporting for forecast analysis, Efficiency planning, cost reduction and budget control.
- Developed Tools and Automation to track and log work issues.
- Highly organized administrator of schedules, travel and resources for entire team organization.
- Excellent reputation for resolving problems and improving customer satisfaction.
- Successful at building and maintaining open communication between team members, clients and leadership.
- Quality-driven and proactive with advanced understanding of contract management, contractor oversight and construction administration.
- Outstanding problem-solving and critical thinking skills.
- Expert with team leadership, planning and organizational skills built during successful career.
- Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Met with clients to maintain communication to enhance teams' execution on new products.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated new hire recruitment, training and development.
- Led employee relations through effective communication, coaching, training and development.
Team Leader
Accenture
Chennai
08.2011 - 04.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of 40 members while providing exceptional customer service.
- Coordinated weekly meetings for internal and external groups.
- Cross-trained and provided backup support for organizational leadership.
Revenue Cycle Analyst
Apollo Health Street
Chennai
05.2009 - 07.2011
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Patient demography, Patient eligibility and Charge entry.
- Eligibility rejections analysis and Re-billing.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed production techniques in processes, met customer and organizational needs with 99.5% Quality.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time
- Collaborated with team members to achieve target results.
Process Agent
Sundaram Business Services
Chennai
12.2007 - 05.2009
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolving Edits, Finalizing / Denial.
- Routing to correct department.
- Worked to maintain outstanding 100% attendance record, consistently arriving to work ready to start immediately
Accounts Assistant
UC MAS MENTAL ARITHMETIC (INDIA) PVT LTD
Chennai
06.2006 - 11.2007
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Used accounting software to prepare weekly and monthly financial reports.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
Education
MBA - Human Resources Management
UNIVERSITY OF MADRAS
Chennai 01.2011 - 12.2013
Bachelor of Arts - Bachelor of Commerce
Govt. Arts College
Chennai 06.2004 - 03.2006
Higher Secondary -
Sir M.Ct.M Higher Secondary School
Chennai 06.2002 - 03.2004
Secondary -
Sir M.Ct.M Higher Secondary School
Chennai 06.2001 - 03.2002
Skills
Client Relationship Management
Teamwork and Collaboration
Budgeting and Forecasting
Flexible and Adaptable
Staff Management
Strategic Planning
Critical Thinking
Leading team operations
Production team motivation
Timeline
Team Manager
Cognizant
04.2017 - Current
Team Leader
Accenture
08.2011 - 04.2017
MBA - Human Resources Management
UNIVERSITY OF MADRAS
01.2011 - 12.2013
Revenue Cycle Analyst
Apollo Health Street
05.2009 - 07.2011
Process Agent
Sundaram Business Services
12.2007 - 05.2009
Accounts Assistant
UC MAS MENTAL ARITHMETIC (INDIA) PVT LTD
06.2006 - 11.2007
Bachelor of Arts - Bachelor of Commerce
Govt. Arts College
06.2004 - 03.2006
Higher Secondary -
Sir M.Ct.M Higher Secondary School
06.2002 - 03.2004
Secondary -
Sir M.Ct.M Higher Secondary School
06.2001 - 03.2002